Part - Time Leasing Consultant

Forward Water submetering hook-up sheet to Assistant Community Manager for processing (if property submeters).

Will always include those specifically assigned by the immediate supervisor.

Roommate Matching: Assist Assistant Community Manager with roommate matching processes and communication.

Leads: Archive inactive Leads. Ensure Leads and Applicants in Entrata are up to date.

Complete all tasks necessary to successfully operate the leasing office.

Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.

Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures.

Daily Opening and Closing Procedures: Perform a daily “marketing” inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trash while carrying a trash bag and sparkle kit.

Follow Fair Housing Standards in all dealings with prospects and residents.

Applications: Enter prospect information into Entrata as directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information.

Confirm Resident Contact Information & Demographics in Entrata

Effectively lease apartments in accordance with occupancy goals.

Work Orders: In conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems.

Ensure the condition of leased apartments prior to move-in, including a final inspection.

Conduct the application review for each lease including credit and income verifications and background checks.

Audit: Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager.

Answer all phone calls, emails, and voicemails that come in throughout the day.

Leads: Maintain Guest Cards and maintain leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit. Review all Leads on a weekly basis and ensure that they are complete with notes on follow-up communication.

Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager.

Provide excellent service to all residents, prospects, and visitors to the community.

Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval. Once approved, send a copy to resident and file lease properly.

Signage Inspection: Inspect bootlegs, banners, balloons, and brochures.

Enter gate codes, distribute parking decals.

Move-In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turn process.

Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed.

Leasing: Greet prospects and show apartments and coordinate the leasing process. Review applications from applicants and provide information to Assistant Community Manager for verification.

Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.

Obtain utility hook-up verification from resident (or no mail key).

• Ensure the condition of leased apartments prior to move-in, including a final inspection.
• Conduct the application review for each lease including credit and income verifications and background checks.
• Daily Opening and Closing Procedures: Perform a daily “marketing” inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trash while carrying a trash bag and sparkle kit.
• Enter gate codes, distribute parking decals.
• Move-In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turn process.
• Forward Water submetering hook-up sheet to Assistant Community Manager for processing (if property submeters).
• Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed.
• Move-In Process: Coordinate Move-In process with new residents. In addition to completing lease packet at time of move-in:
• Leasing: Greet prospects and show apartments and coordinate the leasing process. Review applications from applicants and provide information to Assistant Community Manager for verification.
• Audit: Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager.
• Follow Fair Housing Standards in all dealings with prospects and residents.
• Answer all phone calls, emails, and voicemails that come in throughout the day.
• Roommate Matching: Assist Assistant Community Manager with roommate matching processes and communication.
• Applications: Enter prospect information into Entrata as directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information.
• Leads: Maintain Guest Cards and maintain leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit. Review all Leads on a weekly basis and ensure that they are complete with notes on follow-up communication.
• Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager.
• Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.
• Leads: Archive inactive Leads. Ensure Leads and Applicants in Entrata are up to date.
• Complete all tasks necessary to successfully operate the leasing office.
• Provide excellent service to all residents, prospects, and visitors to the community.
• Obtain utility hook-up verification from resident (or no mail key).
• Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval. Once approved, send a copy to resident and file lease properly.
• Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.
• Confirm Resident Contact Information & Demographics in Entrata
• Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures.
• Effectively lease apartments in accordance with occupancy goals.
• Signage Inspection: Inspect bootlegs, banners, balloons, and brochures.
• Work Orders: In conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems.

Job Knowledge and/or Job Specific Skills – 25%

□ Approachability & Composure – 14.29%

Over 2/3 Time

Organized and detail oriented.

□ Integrity – 14.29%

Able to maintain confidentiality.

Professional/Technical/Communication Skills – 25%

Decision Making/Initiative – 25%

Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals.

Able to follow directions from a supervisor.

Good communication and listening skills.

Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents.

Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience.

Able to accept constructive criticism.

Cooperation, Influence, Teamwork & Business Relationships – 25%

Able to read and understand lease documents.

□ Internal/External Relationships – 20%

Able to write routine reports and correspondence.

Effective time management skills.

Lifting under 10 lbs.

□ Reporting – 16.67%

□ Multi-Tasking – 16.67%

Under 1/3

□ Reliability & Punctuality – 14.29%

□ Job Knowledge – 16.67%

□ Analytical & Problem Solving – 16.67%

Able to be an effective team player and interact well with others.

□ Ethics & Values – 14.29%

□ Decisive – 16.67%

Travel Outside the area

□ Confidence & Risk Taking – 16.67%

Between 1/3 and 2/3

□ Work Quality– 16.67%

□ Practical Judgment – 16.67%

Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel.

□ Influence – 20%

Able to speak effectively before groups of customers or employees of organization.

Knowledgeable in Microsoft Word and Excel.

Bachelor’s Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

□ Creativity & Productivity – 16.67%

Knowledge in Entrata preferred.

□ Collaboration & Teamwork – 20%

Excellent customer service, sales, and negotiation skills.

Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations.

□ Work Quantity – 16.67%

Patient, even-tempered and works well under pressure.

Able to understand and follow posted work rules and procedures.

Stoop, kneel, crouch or crawl

Lifting over 10 lbs.

Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper.

□ Verbal & Written Communication – 14.29%

□ Time Management – 14.29%

Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Able to work weekends or overtime as job requires.

□ Action-Oriented – 16.67%

• Able to understand and follow posted work rules and procedures.
• Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel.
• Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience.
• Able to accept constructive criticism.
• Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper.
• Able to read and understand lease documents.
• Able to speak effectively before groups of customers or employees of organization.
• Knowledgeable in Microsoft Word and Excel.
• Able to write routine reports and correspondence.
• Effective time management skills.
• Organized and detail oriented.
• Bachelor’s Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Knowledge in Entrata preferred.
• Excellent customer service, sales, and negotiation skills.
• Able to be an effective team player and interact well with others.
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations.
• Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Able to work weekends or overtime as job requires.
• Able to maintain confidentiality.
• Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals.
• Good communication and listening skills.
• Able to follow directions from a supervisor.
• Patient, even-tempered and works well under pressure.
• Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents.

□ Customer Service – 20%