Portfolio Manager

Description

• Handle escalated resident issues/concerns, including maintenance issues, to ensure resident satisfaction
• Maintain accurate account receivable activities, including (but not limited to) posting charges and payments, maintaining resident ledgers and collection efforts
• Maximize revenue, minimize expenses, maximize resident experience and achieve financial goal for homes in the assigned market
• Maintain ongoing, in-depth knowledge of assigned market, market rents, and demographics to strategically evaluate and make recommendations for future leasing activity in partnership with the Director of Leasing
• Serve as the subject matter expert for an assigned market and be a resource for all team members
• Ensure team follows all terms of Fair Housing, the Fair Credit Reporting Act, the American with Disabilities Act, and any other pertinent laws
• Daily oversight of all team members (1-5 direct/indirect people)
• Manage daily operations to ensure all goals are met for the company, resident and investors
• Conduct mystery shopper activities on product and processes to ensure prospective applicants can easily find, apply, become approved and complete a move in with maximum satisfaction
• Partner with training team to ensure that all laws, processes and procedures are followed
• Assist with in-field duties as necessary; this may include (but not be limited to) home showing and move-in/out activities as well as HOA and municipality networking

Requirements

• Must have excellent verbal and written communication skills.
• Aptitude for managing multiple daily tasks and longer-term strategic projects; capable of prioritizing and meeting timelines set by management
• Must be a team player, reliable and organized.
• Must have a demonstrated mastery of sales, marketing, financial and management skills.
• Active real estate license in the state of placement is preferred.
• Must have a proven track record of success for maximizing occupancy and reducing delinquency.
• Bachelor’s degree in Business Management or similar field required.
• Minimum of 3 years of experience as a Property Manager with at least 2 years of remote field and people management experience.
• Must have the ability to hire, train and motivate a highly effective team.
• Proficient with technology utilizing Microsoft office suite including Microsoft Excel, Word, and the Google Suite
• Must have excellent leadership and motivational skills.
• Must possess a valid drivers license
• Must be professional energetic and positive.
• Thorough understanding of Landlord/Tenant laws in multiple states

Benefits

• Achieve the highest level of annual renewals and rent escalation as possible

Training + Development

Interview process

Visa Sponsorship

Security clearance