Empowering construction to #BuildTheFuture more efficiently, safely, and sustainably by digitising construction. 🏗️💚🌍
Converge is making jobsites smarter by using the latest in artificial intelligence and sensor data collection. Our flagship product ConcreteDNA is a concrete data platform that gives real time concrete strength data and AI curing predictions, optimising the concreting cycle by up to 30%. It's powered by Converge Signal, an embedded concrete sensor system that transmits curing data to the cloud wirelessly. This allows construction companies to strike earlier, maximise productivity, and plan their projects more efficiently. Our Mission: To keep the world thriving on a planet with finite resources by driving sustainability and efficiency in the world’s largest industries. Take a look at our open positions here: https://angel.co/converge/jobs
Converge builds intelligent software to transform how concrete is planned, poured, and verified on construction sites. Our Data Hub SaaS platform centralises and automates concrete data, enabling customers to improve quality, compliance, and sustainability outcomes.
The role is proactive, requiring analysis of data, challenging assumptions, and influencing both customers and internal teams rather than merely reacting to support tickets.
We are scaling our Data Hub offering and are looking for a commercially minded Customer Success Manager to own customer outcomes from paid trial through long‑term adoption and expansion.
We require 3–6+ years of experience in Customer Success, Technical Account Management, or Solutions Consulting within a SaaS environment, preferably with data‑driven or integrated products such as APIs, platforms, or analytics tools. The candidate should be comfortable working with imperfect data, complex integrations, and possess a strong analytical mindset.
Commercial awareness, the ability to link value to revenue, and confidence managing customers and partners through ambiguity are essential. The ideal person is structured, calm, credible under pressure, and can balance customer advocacy with internal delivery realities.
The role offers 25 days annual leave plus Bank Holidays, with the company closing over the end‑of‑year holiday period. Additional benefits include private healthcare through AXA, enhanced parental leave, a Cycle to Work Scheme, and a fun, inclusive workplace that celebrates diversity and treats everyone fairly, equitably, and respectfully.