IT Desktop Support Engineer at Sky Systems in Boston, MA | Kablio

Role

Description

ticketing

incident mgmt

troubleshooting

asset management

device deployment

vendor coordination

" Ensure tickets are updated on time and adhere to required SLA.
" Handling end users' incidents and IMAC requests using Service NOW ticketing tool
" Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes.
" Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.
" Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database.
" Responsible for successful deployment and upgrades of laptops & workstations.
" Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams.
" Support Queue Management to avoid and SLA misses
" Refresh of old asset from windows 7 to windows 10.
" Vendor coordination for hardware/spare replacement

Requirements

sccm

cortex xdr

citrix

azure

office 365

communication

" Laptop AV/endpoint security Management for Mcafee, Cortex XDR.
" Basic experience in IT industry
" Ability to communicate well with internal and external contacts.
" Computer OS/Peripherals troubleshooting. Asset/Inventory Management
" Good client management & communication skills
" Performing Hardware/Software installation (understanding of deployment tools like SCCM)
" Image Deployment using SCCM & Auto Pilot
" MTR Video conference support for meeting room and events.
" Experience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices.
" Handling different PC operating systems (Windows 7, 10)
" Basic AV support for conference room& internal events using MTR (Microsoft Teams Room)
" Desktop/ Laptop/Network Printers Management.
" VDI technologies Citrix Xendesktop, Azure cloud PC.
" User Data Management (OneDrive, Office 365)
" Incident Management, service Request management, asset Management
" Ability to work independently and in a team environment.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded '11

Company Establishment

The company was established in 2011.

Fortune 500

Client Size

Has worked with large financial institutions.

Blends technical consulting with staffing expertise across North America.
Evolved into a full-service MSP and Cisco/Dell partner.
Delivers 24/7 on‑site and remote services.
Builds contact center solutions using Cisco, Avaya, and Genesys.
Web solutions complement core services, enabling seamless digital platforms alongside infrastructure support.
Despite modest size, has tackled complex deployments in aerospace, semiconductors, energy, and government sectors.
Maintains agility through lean teams, ensuring projects hit deadlines, budgets, and technical benchmarks.

Culture + Values

5.0/5

Company Culture

Overwhelming approval for the company's culture.

5.0/5

Support You Get

Exceptional support provided to employees.

5.0/5

People You Work With

Positive feedback on the quality of colleagues.

5.0/5

Person You Work For

High satisfaction with management.

4.0/5

Way You Work

Positive but not perfect work methodology.

4.0/5

Work Setting

Satisfactory working environment.

4.3/5

Overall Rating

Strong overall employee satisfaction with 100% recommendation rate.

Overall rating 4.3/5, 100% of employees would recommend Sky Systems (CareerBliss)

Environment + Sustainability

No publicly disclosed environmental or sustainability strategy, targets, or net-zero goals found on official website or LinkedIn

Inclusion & Diversity

D&I rating 2.0/5

Glassdoor Diversity Rating

The company received a diversity and inclusion rating of 2.0 out of 5 from Glassdoor.

No gender breakdown or DEI metrics publicly disclosed.

Articles

Our Services

Careers

Role

Description

ticketing

incident mgmt

troubleshooting

asset management

device deployment

vendor coordination

" Ensure tickets are updated on time and adhere to required SLA.
" Handling end users' incidents and IMAC requests using Service NOW ticketing tool
" Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes.
" Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.
" Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database.
" Responsible for successful deployment and upgrades of laptops & workstations.
" Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams.
" Support Queue Management to avoid and SLA misses
" Refresh of old asset from windows 7 to windows 10.
" Vendor coordination for hardware/spare replacement

Requirements

sccm

cortex xdr

citrix

azure

office 365

communication

" Laptop AV/endpoint security Management for Mcafee, Cortex XDR.
" Basic experience in IT industry
" Ability to communicate well with internal and external contacts.
" Computer OS/Peripherals troubleshooting. Asset/Inventory Management
" Good client management & communication skills
" Performing Hardware/Software installation (understanding of deployment tools like SCCM)
" Image Deployment using SCCM & Auto Pilot
" MTR Video conference support for meeting room and events.
" Experience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices.
" Handling different PC operating systems (Windows 7, 10)
" Basic AV support for conference room& internal events using MTR (Microsoft Teams Room)
" Desktop/ Laptop/Network Printers Management.
" VDI technologies Citrix Xendesktop, Azure cloud PC.
" User Data Management (OneDrive, Office 365)
" Incident Management, service Request management, asset Management
" Ability to work independently and in a team environment.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found