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Allbridge

Billing Associate - Hybrid (Raleigh)

Company logo
Allbridge
Allbridge offers innovative technology solutions for hospitality, education, and commercial markets.
Billing Associate responsible for accurate and timely invoicing in a hybrid role at Raleigh
23d ago
Expert & Leadership (13+ years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Raleigh, NC
Hybrid
Company Size
500 Employees
Service Specialisms
Blockchain Integration
Cross-chain Liquidity
DeFi Solutions
NFT Solutions
Token Bridges
Decentralized Finance
Asset Management
Blockchain Consulting
Sector Specialisms
Hospitality
Multifamily
Senior Living
Entertainment
Security
Connectivity
Communications
Network
Role
What you would be doing
invoice processing
contract review
crm data
support cases
workspace management
weekly meetings
  • Research and understand our billing and sales operations procedures so that you may assist any customer inquiries or disputes
  • Reviewing contracts to determine what type of support is covered under contract terms
  • Participate in weekly meetings to discuss benchmarks and personal as well as team goals for the upcoming week
  • Consistently integrates Allbridge’s core values into their everyday habits by treating all customers, internal and external, professionally, honestly and respectfully
  • Accepts ownership and accountability of position responsibilities and strives to deliver results for customers that establish high standards, credibility and quality performance
  • Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference and to answer questions
  • Work with other internal departments (Sales Ops, Project Managers & AR) to ensure timely invoicing occurs for revenue recognition purposes
  • Accurately and efficiently process sales into invoices to be sent to customers
  • Ensure we have accurate data in our CRM
  • Assist in the review of support cases and the creation of invoices for billable calls
  • Manage personal and team email inbox
What you bring
communication
organized
teamwork
problem solving
billing
salesforce
  • Excellent verbal and written communication skills; the ability to call, connect and interact with customers and colleagues
  • Must be energetic, positive, and organized
  • Ability to work independently or as an active member of a team
  • Creative thinker and should have ability to resolve critical problems
  • Strong communication skills, including writing and active listening
  • 3+ years of experience in a billing role in a corporate environment
  • Salesforce and NetSuite experience is a plus
  • High degree of attention to detail and trustworthiness
  • Impressive personality and ability to convince the clients by planning attractive quotations for them
  • Able to multitask, prioritize, and manage time efficiently
  • Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
  • Excel experience with Pivot Tables, VLOOKUPS, and SUMIF
  • Experience with government billing portals such as Tungsten and WAWF is a plus
  • Self-motivated and self-directed
  • Bachelor’s degree in Finance, Accounting or Business. In lieu of a degree, must have 5 years of corporate billing experience
  • Project billing and AIA billing is a plus
Benefits
  • Rich HSA company-funded options and Flexible Spending accounts
  • Medical and Prescription options, Dental, Orthodontics and Vision Plans
  • 401(k) Profit-Sharing Retirement plan
  • Flexible Paid Time Off after 60 days of employment
  • Life and Accidental Death and Dismemberment insurance Plan options
  • Supplemental Insurance Plan options
  • 100% Company paid premiums for Short Term Disability
  • Paid Holidays, per Employee Handbook
Training + Development
Information not given or found
Company
Overview
  • Founded with a mission to enhance connectivity and technology integration for various industries.
  • Pioneers in providing advanced technology solutions for hospitality, education, and commercial sectors.
  • Offers services that range from AV and data network installations to end-user experience optimization.
  • Works with hotels, universities, and other commercial facilities to ensure seamless connectivity and tech functionality.
  • Known for delivering large-scale projects that require innovative design, efficient execution, and reliable post-installation support.
  • Their solutions are integral to improving customer satisfaction and operational efficiency in the sectors they serve.
  • Recognized for having a client-focused approach, ensuring tailored solutions for each unique project's needs.
Culture + Values
  • Innovation and Growth: We embrace change, challenge the status quo, and are constantly evolving.
  • Customer Success: We prioritize the needs of our customers, aiming to deliver the best results.
  • Collaboration: We work together to solve problems and share knowledge across the organization.
  • Integrity: We act with transparency, honesty, and responsibility in all of our interactions.
  • Excellence: We strive to deliver superior quality and performance in everything we do.
Environment + Sustainability
2030
Net Zero Target Year
The company aims to achieve Net Zero emissions, significantly reducing its environmental impact.
  • Actively working to reduce energy consumption and increase efficiency across its operations.
  • Implemented sustainable practices in its supply chain, including sourcing materials responsibly.
  • Monitors and reports on its environmental impact to ensure continuous improvement.
Inclusion & Diversity
  • Fosters an inclusive culture where everyone feels respected and valued.
  • Tracks gender diversity across all levels and is committed to closing gender gaps in leadership.
  • Regularly assesses workforce diversity to ensure equitable opportunities and outcomes.
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