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Billing Associate - Hybrid (Raleigh)
Allbridge
Allbridge offers innovative technology solutions for hospitality, education, and commercial markets.
Billing Associate responsible for accurate and timely invoicing in a hybrid role at Raleigh
Research and understand our billing and sales operations procedures so that you may assist any customer inquiries or disputes
Reviewing contracts to determine what type of support is covered under contract terms
Participate in weekly meetings to discuss benchmarks and personal as well as team goals for the upcoming week
Consistently integrates Allbridge’s core values into their everyday habits by treating all customers, internal and external, professionally, honestly and respectfully
Accepts ownership and accountability of position responsibilities and strives to deliver results for customers that establish high standards, credibility and quality performance
Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference and to answer questions
Work with other internal departments (Sales Ops, Project Managers & AR) to ensure timely invoicing occurs for revenue recognition purposes
Accurately and efficiently process sales into invoices to be sent to customers
Ensure we have accurate data in our CRM
Assist in the review of support cases and the creation of invoices for billable calls
Manage personal and team email inbox
What you bring
communication
organized
teamwork
problem solving
billing
salesforce
Excellent verbal and written communication skills; the ability to call, connect and interact with customers and colleagues
Must be energetic, positive, and organized
Ability to work independently or as an active member of a team
Creative thinker and should have ability to resolve critical problems
Strong communication skills, including writing and active listening
3+ years of experience in a billing role in a corporate environment
Salesforce and NetSuite experience is a plus
High degree of attention to detail and trustworthiness
Impressive personality and ability to convince the clients by planning attractive quotations for them
Able to multitask, prioritize, and manage time efficiently
Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
Excel experience with Pivot Tables, VLOOKUPS, and SUMIF
Experience with government billing portals such as Tungsten and WAWF is a plus
Self-motivated and self-directed
Bachelor’s degree in Finance, Accounting or Business. In lieu of a degree, must have 5 years of corporate billing experience
Project billing and AIA billing is a plus
Benefits
Rich HSA company-funded options and Flexible Spending accounts
Medical and Prescription options, Dental, Orthodontics and Vision Plans
401(k) Profit-Sharing Retirement plan
Flexible Paid Time Off after 60 days of employment
Life and Accidental Death and Dismemberment insurance Plan options
Supplemental Insurance Plan options
100% Company paid premiums for Short Term Disability
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