Specialist - Gas Engineer - Gas Conversion Ops

Description

• Coordinates with internal departments on various tasks such for field visits, construction, and account validations.
• Provide project management support for additional programs such as the meter relocation program, the service line inspection termination and reconnections process.
• Prepare customer service layouts and provide the customer with the next steps; specifying what the Company will be responsible for as well as what the customers responsibilities will be to continue with their request.
• Maintain and prepare reports to track the entire portfolio of gas conversions managed by Strategic Support.
• Track and monitor the progress of Company and customer work for all gas conversions.
• Utilize power BI, tableau, other internal reporting systems and/or excel to track and manage the work.
• Provide the customer with all applicable options (rates, costs) and provide ongoing feedback as necessary throughout their projects.
• Prepare and maintain correspondence with the customer; serve as the liaison between the customer and the Company.
• Build relationships with internal and external organizations and maintain such relationships to ensure conversion projects are completed in a timely manner.
• Serve as the project coordinator amongst the various company departments; analyze and evaluate new and additional gas load requests and ensure that information provided by a customer is complete.

Requirements

• Must work at field locations in all weather conditions
• Experience with CPMS or other case management system(s). Required
• High School Diploma/GED and 5 years full time related experience.
• Effective interpersonal skills
• Knowledge of the Gas system is a plus. Preferred
• An understanding of Con Edisons customer information portals (i.e. CIS) is a plus. Preferred
• Associate's Degree and 4 years full time related experience or
• Knowledge of Microsoft Query and advanced knowledge of MS Excel is a plus. Preferred
• Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.
• Bachelor's Degree and 2 years full time related experience or
• Must climb in and out of manholes and excavations
• Bachelor's Degree in Engineering or Business.
• Driver's License Required
• Strong written and verbal communication skills
• Must be able and willing to travel to customer locations within the Con Edison service territory.
• Must travel to company locations to work on storm restoration and heat contingencies
• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
• Experience with managing projects, managing customer service programs, providing support to operations, experience in energy services or gas operations or other customer and/or project related fields. Required

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance