Premium student accommodation in central London offering studios, en‑suites, social spaces and all‑inclusive rents.
Provide 24/7 night concierge service for residents, handling enquiries, safety, and maintenance.
1 months ago ago
£31,078 - £31,078
Entry-level, Junior (1-3 years)
Full Time
Greater London, England, United Kingdom
Onsite
Company Size
166 Employees
Service Specialisms
Student accommodation development
Property development
Architecture
Sustainability consulting
Community & resident services
Technical services
Facilities management
Turnkey delivery
Sector Specialisms
Student Accommodation
Residential
Buildings
Sustainability
Environmental, Social, and Governance (ESG)
Role
Description
bin management
parcel handling
it reporting
inspections
emergency response
shift handover
Manage property bin stores, ensuring cleanliness and timely collection by contractors.
Assist with parcels, post queries, and loaning out items (e.g., hoovers, fans, ironing boards).
Learn and adhere to company processes, ensuring the safety and privacy of residents (GDPR training provided).
Serve as the first point of contact for residents and guests, offering exceptional service and support.
Complete shift handovers effectively, ensuring smooth communication with the Night Team.
Work with the Maintenance and Customer Support teams to ensure smooth operation and resident satisfaction 24/7.
Assist in onboarding new team members, answering questions, and sharing knowledge.
Help maintain a safe, enjoyable property for all residents and local neighbours.
Handle emergency situations promptly and communicate effectively with emergency services when needed.
Provide practical, timely solutions to residents’ concerns, including coordinating maintenance issues.
Participate in ongoing training and development, gaining expertise in IT Resident reporting systems.
Building walks - Perform checks and inspections in communal areas, including plant rooms, lifts, rotate bins in the bin store room if required.
Wear lone-working devices while on duty to ensure your safety.
Actively contribute to monthly team meetings, offering feedback and ideas for improvement.
Assist with checking flats for hygiene and cleanliness as needed, ensuring residents enjoy a safe and comfortable living environment.
Requirements
team player
multi‑tasking
health & safety
night shifts
customer service
lone‑working
Team player who works closely with colleagues across teams to deliver top-quality service.
Ability to manage multiple tasks efficiently while maintaining attention to detail.
Knowledge of Health & Safety and Fire Safety procedures.
Ideally have experience working 12 hour night shifts.
Strong customer service skills with a proactive, solution-focused attitude.
A willingness to wear a lone-working device during shifts and ensure your personal safety.
Benefits
Life Assurance Policy – Peace of mind for you and your loved ones
‘Wellnest’ Wellbeing Programme – A calendar of events throughout the year to promote physical and mental wellbeing, supported by Perkbox’s Wellbeing Hub
Free Eyecare Vouchers – Taking care of your vision
Employee Assistance Programme – Free, confidential support when you need it
Travel & Cycle to Work Loans – Helping you get to work in a way that works for you
Team Events & Staff Parties – Because we believe in celebrating together
Training & Development Programme – Helping you grow your skills and career
Perkbox Discounts – Everyday savings on the things you love
Enhanced Maternity & Paternity Leave – Supporting you through life’s most important milestone
Recruitment Bounty – Know someone great? Get rewarded when they join
Long Service Awards – Recognising your dedication and loyalty
Health & Wellbeing Support – Comprehensive financial, mental, and physical health resources
Half-Price Gym Membership – Stay active with The Gym Group
Generous Company Pension Contributions – Supporting your future, today
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
2008 Founded
Year Founded
The company was established in 2008 to address the growing need for premium student housing in central London.
Nine Properties
Properties Operated
Operates nine stylish properties in prime locations near top universities in London.
£44M Turnover
Annual Revenue
The company is financed by Urbanest UK Limited, which generates approximately £44 million in annual turnover.
25Mbit/s Wi-Fi
High-Speed Internet
All properties include high-speed Wi-Fi with speeds of up to 25Mbit/s.
Operates properties in central locations close to top universities, including Hoxton, King’s Cross, Tower Bridge, Vauxhall, and more.
Each site offers modern room types, ranging from twin-share and en-suites to luxury and penthouse studios.