Night Concierge

Description

• Manage property bin stores, ensuring cleanliness and timely collection by contractors.
• Assist with parcels, post queries, and loaning out items (e.g., hoovers, fans, ironing boards).
• Learn and adhere to company processes, ensuring the safety and privacy of residents (GDPR training provided).
• Serve as the first point of contact for residents and guests, offering exceptional service and support.
• Complete shift handovers effectively, ensuring smooth communication with the Night Team.
• Work with the Maintenance and Customer Support teams to ensure smooth operation and resident satisfaction 24/7.
• Assist in onboarding new team members, answering questions, and sharing knowledge.
• Help maintain a safe, enjoyable property for all residents and local neighbours.
• Handle emergency situations promptly and communicate effectively with emergency services when needed.
• Provide practical, timely solutions to residents’ concerns, including coordinating maintenance issues.
• Participate in ongoing training and development, gaining expertise in IT Resident reporting systems.
• Building walks - Perform checks and inspections in communal areas, including plant rooms, lifts, rotate bins in the bin store room if required.
• Wear lone-working devices while on duty to ensure your safety.
• Actively contribute to monthly team meetings, offering feedback and ideas for improvement.
• Assist with checking flats for hygiene and cleanliness as needed, ensuring residents enjoy a safe and comfortable living environment.

Requirements

• Team player who works closely with colleagues across teams to deliver top-quality service.
• Ability to manage multiple tasks efficiently while maintaining attention to detail.
• Knowledge of Health & Safety and Fire Safety procedures.
• Ideally have experience working 12 hour night shifts.
• Strong customer service skills with a proactive, solution-focused attitude.
• A willingness to wear a lone-working device during shifts and ensure your personal safety.

Benefits

• Life Assurance Policy – Peace of mind for you and your loved ones
• ‘Wellnest’ Wellbeing Programme – A calendar of events throughout the year to promote physical and mental wellbeing, supported by Perkbox’s Wellbeing Hub
• Free Eyecare Vouchers – Taking care of your vision
• Employee Assistance Programme – Free, confidential support when you need it
• Travel & Cycle to Work Loans – Helping you get to work in a way that works for you
• Team Events & Staff Parties – Because we believe in celebrating together
• Training & Development Programme – Helping you grow your skills and career
• Perkbox Discounts – Everyday savings on the things you love
• Enhanced Maternity & Paternity Leave – Supporting you through life’s most important milestone
• Recruitment Bounty – Know someone great? Get rewarded when they join
• Long Service Awards – Recognising your dedication and loyalty
• Health & Wellbeing Support – Comprehensive financial, mental, and physical health resources
• Half-Price Gym Membership – Stay active with The Gym Group
• Generous Company Pension Contributions – Supporting your future, today

Training + Development

Interview process

Visa Sponsorship

Security clearance