Showroom Assistant at Farrow & Ball in London, England, United Kingdom | Kablio

Role

Description

customer interaction

visual merchandising

stock management

cash handling

customer service

colour advice

Initiate inspiring customer interaction by building and maintaining meaningful relationships to recognise customer requirements.
Maintaining the Farrow & Ball image to the highest standards and ensuring the showroom, stockroom and all displays are neat and tidy at all times.
Assisting with stock management ensuring deliveries are put away timely and ensuring the shop floor is replenished at all times.
Assist or carry out other duties during periods of high workload, sickness, holidays and emergencies.
Processing cash and credit transactions accurately, dealing with customer refunds
Ensuring that Farrow and Ball Customers are always extended the highest levels of customer service, serving Customer in a courteous and professional manner, handling customer complaints efficiently and providing accurate advice on colour and suitability.

Requirements

paint knowledge

wallpaper knowledge

it literate

communication

multitasking

sales record

Be able to work in a high paced environment.
Having technical knowledge of paint and wallpaper are desirable.
Be IT literate.
Exceptional communication skills.
Ability to multitask.
Proven sales and customer satisfaction record.

Benefits

Group Pension Scheme, matched by F&B
Access to our retail discounts platform
Season Ticket Loans for travel
Company Sick Pay
Annual salary reviews, based on individual performance
Life Assurance
Generous staff discount on F&B products
Health Cash Plan
Cycle to Work scheme
Enhanced Maternity and Paternity pay
Employee Assistance Programme with 24/7 support
25 days’ annual leave pro rata (increasing with length of service) plus bank holidays

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1946

Year Founded

Established as a leading name in premium paints and wallpapers.

130+

Curated Colors

Features a wide range of colors inspired by nature.

50+

Countries

Available globally, from small homes to grand estates.

Known for its traditional, handcrafted approach to design, every product is created with care.
The brand's products are used in a variety of high-profile residential and commercial projects.
Signature color collections have been featured in prestigious design publications worldwide.
Their wallpapers are printed using original techniques, often with hand-painted designs.
Distinctive finishes, like 'Estate Emulsion' and 'Modern Emulsion,' are popular for their depth and texture.

Culture + Values

Quality and craftsmanship are at the heart of everything they do.
They are passionate about the richness and depth of their colours.
They are committed to using the finest ingredients to create their paints and wallpapers.
They focus on delivering exceptional service to their customers.
They are proud of their heritage and are committed to preserving it.
They believe in making a positive contribution to the communities they serve.

Environment + Sustainability

2030

Net Zero Target

Aim to achieve net zero carbon emissions by the specified year.

Committed to reducing waste and minimizing environmental impact.
Utilizes renewable energy in product production.
Employs water-based paints to reduce harmful emissions.
Aims to source raw materials responsibly and ensure an environmentally sustainable supply chain.

Inclusion & Diversity

Committed to creating a diverse and inclusive workplace.
Initiatives to promote gender equality and support women in leadership roles.
Tracks gender representation and diversity metrics in its workforce.
Promotes an inclusive culture that celebrates different backgrounds and perspectives.

Articles

Farrow & Ball – Wikipedia

Farrow & Ball – Decoration & Design Building (NY showroom)

Reddit discussion: durability and depth of colour