Project Support (Maine) at Labella Associates in Augusta, ME | USD40,000-65,000 | Kablio

Role

Description

data analysis

storm restoration

issue resolution

policy communication

customer liaison

service guarantee

Interacts with internal and external customers including, but not limited to, contractors, electricians, customers, etc. regarding all aspects of the new service process, this Project Support resource is responsible for monitoring the Customer Service Guarantee
Works to enhance the communication of policies and procedures to our contractors
Participates in emergency storm restoration efforts
Perform and document basic data analysis functions. Perform other duties as required
Perform a wide range of analyst assignments and resolving recurring problems independently without close supervision
Develop a working relationship with Energy Service Specialist, Customer Service Advisor Meter Department and Line Supervisor to resolve service-related issues
Act as a liaison between the Customer, Contractors and Electricians and the Service Centers and Customer Contact Center to enhance communication and coordination for required services

Requirements

sap

data processing

3 years

bachelor's

multitask

communication

3 years of related experience in a customer service, customer focused construction or technical setting
Learn SAP WMS Management System
Able to Multi-Task
Ability to anticipate upcoming responsibilities or needs and use initiative appropriately
Ability to process data
Lesser experience in combination with related Associates or Bachelor's degree will be considered
Gain knowledge of policies and procedures related to the new service process
Effective written and verbal communicator
Attention to Detail

Benefits

Salary Range: $40,000- $65,000

Body, mind, and wallet—LaBella's benefits support a holistic approach to your health and wellness, creating the foundation for physical, mental, and financial well-being. Our benefit offerings cover the must-haves (healthcare and retirement), the just-in-cases (insurances and employee assistance programs), and the cherry-on-tops (fitness reimbursements, year-end incentive pay, and tuition assistance). Visit our website for more details on benefits listed below.

Profit Sharing
Referral Bonus Program
Flexible Work Schedule
Wellness Program
Paid Time Off
Fitness Reimbursement
Leadership Development Program
Health/Dental Insurance
Short & Long Term Disability
Community Service Events
401k Plan with Employer Match
Team Building Events
Tuition Reimbursement

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1978

Year Established

Originated as a civil engineering firm in Rochester, NY.

$750M Revenue

Annual Revenue

Generates substantial income to manage large-scale projects in infrastructure, buildings, and energy.

20K Acres & 300 Miles

Wetland Studies

Conducted extensive studies across vast areas of wetlands and waterways in five years.

Over 30 Species

Endangered Species

Worked with numerous threatened or endangered species during field studies.

Began as a civil engineering shop in Rochester, NY and has grown into a full‑service design professional corporation.
Expanded across North America and Europe—serving Spain, the UK, Romania, Germany, India and more—while maintaining focus on public and private sector projects.
Remains strongly connected to civil engineering projects such as water treatment plants, highways, stormwater systems, and public facilities.
Provides expertise spanning architecture, MEP, landscape architecture, wetlands ecology, structural engineering, transportation, and grant administration.
Balances technical rigor with civic impact through projects like trails, parks, athletic fields, utility systems, renewable energy, and large‑scale municipal infrastructure.
Adopts a collaborative, comprehensive approach managing planning, design, permitting, inspection, and commissioning.

Culture + Values

80% employees

Work-life balance support

Over 80% of employees feel supported in achieving work-life balance.

25% annual growth

Company growth rate

The company has experienced 25% annual growth over the past decade.

80% ownership

Employee ownership opportunity

80% of employees have the opportunity to become shareholders of the company.

Since 2012

Continuous training

The company has provided comprehensive training programs since 2012.

Award-winning culture (Great Place to Work certified, year after year)
Competitive compensation including strong salaries, health/dental insurance, 401k, tuition reimbursement
Empowerment of talent: environment and opportunities that make the most of employees’ talents

Environment + Sustainability

September 2021

Sustainability Committee Founded

The Sustainable Design Committee was established in September 2021 to implement green practices and encourage green-building certifications.

Goal to help every project incorporate sustainable-design best practices
Energy & commissioning team with licensed engineers, certified energy managers, commissioning professionals and LEED-accredited staff
Focus on finding net-zero energy solutions through audits, distributed/renewable generation, energy modeling, LEED certification, retro-commissioning
Brownfield remediation with full-service environmental team, in-house lab, ASTM/USEPA-standard assessments
Waste-diversion through material reuse, recycling, organic-waste diversion and financial-feasibility analyses
Climate-resilience services including carbon sequestration, green infrastructure, flood risk management, shoreline stabilization

Inclusion & Diversity

Committed to diversity, equity, and inclusion with resources such as passionate mentors, engaged leaders, creative thinkers
DEI integrated into offices, industries, and communities
No specific gender-ratio or numeric goals disclosed on website or LinkedIn

Articles

Our Services

Careers

Our Projects

Role

Description

data analysis

storm restoration

issue resolution

policy communication

customer liaison

service guarantee

Interacts with internal and external customers including, but not limited to, contractors, electricians, customers, etc. regarding all aspects of the new service process, this Project Support resource is responsible for monitoring the Customer Service Guarantee
Works to enhance the communication of policies and procedures to our contractors
Participates in emergency storm restoration efforts
Perform and document basic data analysis functions. Perform other duties as required
Perform a wide range of analyst assignments and resolving recurring problems independently without close supervision
Develop a working relationship with Energy Service Specialist, Customer Service Advisor Meter Department and Line Supervisor to resolve service-related issues
Act as a liaison between the Customer, Contractors and Electricians and the Service Centers and Customer Contact Center to enhance communication and coordination for required services

Requirements

sap

data processing

3 years

bachelor's

multitask

communication

3 years of related experience in a customer service, customer focused construction or technical setting
Learn SAP WMS Management System
Able to Multi-Task
Ability to anticipate upcoming responsibilities or needs and use initiative appropriately
Ability to process data
Lesser experience in combination with related Associates or Bachelor's degree will be considered
Gain knowledge of policies and procedures related to the new service process
Effective written and verbal communicator
Attention to Detail

Benefits

Salary Range: $40,000- $65,000

Profit Sharing
Referral Bonus Program
Flexible Work Schedule
Wellness Program
Paid Time Off
Fitness Reimbursement
Leadership Development Program
Health/Dental Insurance
Short & Long Term Disability
Community Service Events
401k Plan with Employer Match
Team Building Events
Tuition Reimbursement

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1978

Year Established

Originated as a civil engineering firm in Rochester, NY.

$750M Revenue

Annual Revenue

Generates substantial income to manage large-scale projects in infrastructure, buildings, and energy.

20K Acres & 300 Miles

Wetland Studies

Conducted extensive studies across vast areas of wetlands and waterways in five years.

Over 30 Species

Endangered Species

Worked with numerous threatened or endangered species during field studies.

Began as a civil engineering shop in Rochester, NY and has grown into a full‑service design professional corporation.
Expanded across North America and Europe—serving Spain, the UK, Romania, Germany, India and more—while maintaining focus on public and private sector projects.
Remains strongly connected to civil engineering projects such as water treatment plants, highways, stormwater systems, and public facilities.
Provides expertise spanning architecture, MEP, landscape architecture, wetlands ecology, structural engineering, transportation, and grant administration.
Balances technical rigor with civic impact through projects like trails, parks, athletic fields, utility systems, renewable energy, and large‑scale municipal infrastructure.
Adopts a collaborative, comprehensive approach managing planning, design, permitting, inspection, and commissioning.

Culture + Values

80% employees

Work-life balance support

Over 80% of employees feel supported in achieving work-life balance.

25% annual growth

Company growth rate

The company has experienced 25% annual growth over the past decade.

80% ownership

Employee ownership opportunity

80% of employees have the opportunity to become shareholders of the company.

Since 2012

Continuous training

The company has provided comprehensive training programs since 2012.

Award-winning culture (Great Place to Work certified, year after year)
Competitive compensation including strong salaries, health/dental insurance, 401k, tuition reimbursement
Empowerment of talent: environment and opportunities that make the most of employees’ talents

Environment + Sustainability

September 2021

Sustainability Committee Founded

The Sustainable Design Committee was established in September 2021 to implement green practices and encourage green-building certifications.

Goal to help every project incorporate sustainable-design best practices
Energy & commissioning team with licensed engineers, certified energy managers, commissioning professionals and LEED-accredited staff
Focus on finding net-zero energy solutions through audits, distributed/renewable generation, energy modeling, LEED certification, retro-commissioning
Brownfield remediation with full-service environmental team, in-house lab, ASTM/USEPA-standard assessments
Waste-diversion through material reuse, recycling, organic-waste diversion and financial-feasibility analyses
Climate-resilience services including carbon sequestration, green infrastructure, flood risk management, shoreline stabilization

Inclusion & Diversity

Committed to diversity, equity, and inclusion with resources such as passionate mentors, engaged leaders, creative thinkers
DEI integrated into offices, industries, and communities
No specific gender-ratio or numeric goals disclosed on website or LinkedIn

Articles

Our Services

Careers

Our Projects