Systems Support Administrator

Overview

First-line ICT support for back office devices, networks, software, and services.

Key Responsibilities

• first-line support
• patch management
• backup management
• hardware inventory
• capacity planning
• license compliance

Tasks

Responsible for providing the first-line of support to users for Back Office Environment that includes administration of Patch Management, Software Deployments, LAN Support, IP Telephony, Network and Print Services, Antivirus, and Copier Machines, Desktops / Laptops deployed across Enterprise & related components along with monitoring & control activities to ensure reliability, stability and security of the same; and continuity of related services -Perform the recovery of Laptop/Desktop as needed. -Assist Lead System Support Administrator in Planning, Designing and Deployment of Back Office Support & Services. -Carry out routine / ad-hoc preventive maintenance activities of all concerned domains are performed on-time and up to the governing standard. -Assist in implementation of the Acceptable Usage Policy w.r.t. his/her domain. -Responsible for managing and administering of end users hardware, peripherals (laptops, desktops, printers, scanners, copiers, etc)and software within the Enterprise in accordance with the approved guidelines -Responsible for the backup media management and handling pertaining to his/her domain including. -Adhere to Licenses Compliance (Hard / Soft ) of concerned domains -Assist in Capacity Planning of his/her concerned domains by gathering & generating statistics useful for daily operations. -Maintain updated inventories of hardware/software/firmware as per approved policies w.r.t. his / her domain ensuring periodical updates of the same. -Comply with and implement applicable policies / procedures including enforced Information Systems Security Policy -Provide assistance to ICT staff as needed. -Assist in the execution of pre-approved and scheduled ICT Hardware and Software Audits within the Enterprise -Responsible for the first-line of support for the Back Office Environment to ensure smooth execution of day-to-day ICT operations and end-user support -Ensure the Availability and Continuity of Operations of Back Office Environment. -Closely monitor the users’ complaints / problems / errors and provide timely resolutions of assigned SD tickets -Responsible for ensuring the effectiveness of the Patch Management Process of Back Office End-Users Environment. -Develop necessary documentation w.r.t. his / her job domain and record the configurations (i.e. logical / physical). -Assist in implementation of backup policy pertaining to his/her domain.

Requirements

• workstations
• lan
• troubleshooting
• hardware
• software
• customer focus

What You Bring

-Ability to guide and support users through effective problem resolution. -Strong knowledge of workstations, LAN, and related technologies. -Professional, polite, and customer-focused demeanor. -Strong troubleshooting and problem-solving abilities. -Excellent communication and interpersonal skills. -Proficient in managing standard computer hardware and software systems.

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About Abunayyan Holding

-Evolved into a major Saudi conglomerate headquartered in Riyadh with 13 strategic business units. -Provides turnkey engineering, manufacturing, construction and trading services across power, water, oil & gas and industrial sectors. -Operates joint ventures with global brands like KSB Pumps Arabia and Eaton Arabia, enhancing regional manufacturing and service capabilities. -Specialises in irrigation, desalination, water-treatment, power-generation and automation systems across Middle East and Africa. -Has delivered landmark infrastructure and utility projects, supporting national development and resource efficiency. -Notable for its advanced manufacturing units, including biotech-based water treatment solutions via Advanced BioCatalytics.

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