Director of Operations (Janitorial)

Description

• Conducts routine site visits and client meetings to assess satisfaction and identify opportunities for improvement.
• Serves as the primary operational liaison for key clients, ensuring service excellence and contract compliance.
• Ensures compliance with health, safety, and environmental policies across all operations.
• Leads, coaches, and develops a team of operations and site managers to achieve service, financial, and operational goals.
• Partners with leadership to forecast needs, support business planning, and deliver on profitability targets.
• Leads regular inspections to ensure facilities meet company and client cleanliness standards.
• Implements standardized operating procedures and quality assurance programs to maintain compliance with safety, environmental, and industry standards.
• Promotes a culture of accountability, teamwork, and continuous improvement.
• Expands existing business through additional services and enhancement projects.
• Oversees operations across multiple client sites and accounts, ensuring consistent, high-quality janitorial services.
• Evaluates performance, identifies training needs, and mentors future leaders within the organization.
• Develops and manages budgets, including labor, supplies, and equipment.
• Collaborates with the Director of Operations, Brand Leadership and corporate leadership on strategic initiatives.
• Supports new account startups and transitions, ensuring smooth onboarding and consistent service delivery.
• Identifies and implements operational innovations to streamline workflows and elevate service quality.
• Ensures sufficient staffing, scheduling, and resource allocation to meet customer and operational requirements.
• Analyzes operational data to identify efficiency improvements and cost-saving opportunities.
• Implements corrective action plans in coordination with supervisors and site managers.

Requirements

• Authorized to work in the United States (E-Verify required).
• Availability for weekends, holidays, and emergencies as required.
• Bachelor’s degree in Business, Management, or related field preferred (or equivalent experience).
• 5+ years of progressive experience in facilities or janitorial operations management.
• Reliable transportation and ability to travel up to 50% (including occasional air travel).
• 3+ years in a multi-site leadership role.
• Valid U.S. Driver’s License and acceptable driving record.
• Excellent communication, problem-solving, and relationship-building skills.
• Proven ability to manage budgets, labor planning, and operational KPIs.
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Bilingual in English and Spanish (preferred.)
• Thorough understanding of janitorial processes, cleaning equipment, and safety standards.

Benefits

• Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of The Facilities Group to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The Facilities Group also provides reasonable accommodation as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985.

Training + Development

Interview process

Visa Sponsorship

Security clearance