Airside Experience Leader - PB2, FT

Description

• Maintain safe, clean, and secure ramps and operations.
• Fuel handling, including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation.
• Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks, and other freight handling equipment.
• Serve as a resource on all guest service matters and as an escalation point for guest inquiries.
• Create accurate records pertaining to time worked and activities and services performed.
• Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs) ensuring efficient and accurate communication through various methods to accomplish operational tasks.
• Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both Signature Aviation and the airport.
• Abide by emergency response procedures when/if critical events occur.
• Load and unload luggage and other cargo into/out of aircraft and from/into the private aviation terminal (PAT), guest vehicles, or other modes of transportation.
• Offer safe, convenient, and courteous transportation when driving shuttle vehicle with guests, luggage and cargo.
• Stop work when an unsafe condition or act is likely to cause harm to people, the environment, our assets, or to our reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition.
• Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders.
• Collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are always met. Services include, but not limited to, cargo service operations, fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering and towing.
• Coordinate, assign duties, and provide shift supervision to qualified Airside Experience Specialists and/or Associates on shift.
• Provide professional and friendly guest service while showing a positive and helpful attitude to everyone at all times ensuring our guests always receive an exceptional experience.
• Monitor the performance of Airside Experience Specialists and/or Associates to ensure technical accuracy, demeanor, and adherence to Company policies and procedures. Correct performance as needed and alert management to any ongoing concerns.
• Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job.
• Provide on-the-job training and assistance to Airside Experience Specialists and/or Associates.

Requirements

• Communication Skills: Able to use telephone, fax, two-way radio, email, and text messaging to contact guests, crew members, team members, or emergency personnel. Ability to speak effectively before groups of guests or team members and present information and respond to inquiries.
• Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel.
• Language Skills: Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals, and for safety-sensitive tasks, in English. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing. Ability to write routine reports and correspondence.
• Math Skills: Ability to perform simple arithmetic (e.g., addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time).
• One (1) to two (2) years of experience and/or training in aviation or cargo operations or an equivalent combination of education and experience is required.
• Must be legally authorized to work in the jurisdiction of employment.
• Leadership Skills: Ability to assign tasks wisely, provide feedback to improve performance, and motivate others.
• Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
• Minimum of 18 years of age.
• Task Management: Ability to successfully and timely complete Signature’s training programs.
• High School Diploma or General Education Degree (GED).
• Hospitality Skills: Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. Must be able to anticipate and act on guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment. Must be able to maintain professionalism and confidentiality.
• Computer Skills: Ability to use a computer and email, including pass computer-based training modules, and ability to learn company software.
• Ability to pass a color vision test for purposes of inspecting aviation fuel.
• Interpersonal Skills: Ability to get along and work well with others. Excellent interpersonal skills for effective collaboration with team members and service to guests.
• Physical Ability: Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, freight handling equipment, and cars. Must be able to perform various functions safely and efficiently (e.g., fueling, de-icing) from elevated heights.
• Critical Thinking / Reasoning Ability: Ability to use rational thought to analyze and evaluate information, and to make informed decisions in a fast-paced environment.
• Must be able to exercise good judgment and follow directions/directives from supervisor/management.
• Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Trained and signed off to perform specialty responsibilities (e.g. oil and oxygen service for aircraft) and other required certifications (e.g. towing, deicing) as required by base specific operations.
• Must possess a valid state driver’s license. In some locations a commercial driver’s license (CDL) is required as dictated by local regulations and business needs.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance