CMMS Operator

Description

• Adhere to GW’s CMMS governance policies regarding asset naming conventions, preventive maintenance intervals, and work order life-cycle management.
• Administer and maintain the AiMs CMMS system for all aspects of HVAC maintenance operations (Preventive Maintenance, Repairs, Service Calls, Projects, etc.).
• Monitor industry trends and recommend innovations to enhance system efficiency and functionality.
• Identify and analyse trends in maintenance data to highlight anomalies and recommend operational improvements.
• Participates in regular coordination meetings with GW’s Applications Team to ensure HVAC-related CMMS operations are consistent with GW-wide standards and processes.
• Generate KPI reports and compliance metrics to support contractual obligations and continuous improvement efforts.
• Act as the primary contact for troubleshooting CMMS-related issues and interfacing with software vendors as needed.
• Work with managers to dispatch work orders to technicians, review completed work orders for accuracy and assist with ensuring the necessary action items are initiated based on work order status.
• Aligns day-to-day CMMS activities with GW’s preventive maintenance strategies, reporting standards, and data integrity requirements.
• Design, develop, and deliver both static and ad-hoc reports to monitor performance and support management decisions.
• Ensure accuracy and completeness of customer asset data and associated job plans, including maintenance intervals.
• Manage company/GW-issued devices by maintaining a detailed inventory including serial numbers, user information, locations, and condition.
• Maintains a functional/dotted-line reporting relationship to the GW CMMS Senior Applications Administrator for task prioritization, system alignment, and data governance.
• Develop and maintain the Annual Work Plan (AWP), ensuring PM schedules are current and actionable.
• Participate in GW-led CMMS improvement initiatives, offering operational insights from the HVAC perspective.
• Assists with SOP and guide updates as changes to business processes related to AiM are made.
• Oversee data entry for assets, maintenance history, work orders, inventory, and user accounts.
• Collaborate with GW Management, Project Managers, Quality Control Managers, and operational teams to align CMMS capabilities with contract objectives.
• Train maintenance personnel and other users in effective system use, including work order processes, asset tracking, and reporting tools.
• Manage dashboards and visualizations to provide real-time insights into work order status, service request closures, and preventative maintenance compliance.

Requirements

• Demonstrated strong problem-solving skills in research and trend analysis
• Requires 2+ years of general clerical and word processing experience
• Two to five years' experience working with a CMMS system supporting facility maintenance
• Excellent written and oral (English) communication skills
• Project tracking software experience
• Able to type 40 WPM
• Experience in facilities maintenance analytics, report writing, and interpreting maintenance data
• Knowledge of Microsoft Office Suite and basic accounting functions required
• Candidate must be a high school graduate or equivalent

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance