Workplace Consultant

Description

As we mark our 30th anniversary, we're proud to continue delivering exceptional project experiences to our clients. We're looking for a Workplace Consultant to join our team in our Raleigh, NC office location. The Workplace Consultant will be responsible for generating leads, qualifies potential customers and convinces clients to buy furniture and services from the dealership. This position is also responsible for sales volume, margin percent and new business goals on a monthly, quarterly and yearly basis.

• Accepts responsibility for the accuracy of specifications when entering orders themselves, and reviews specifications for obvious errors when done by others (design, for instance); provides complete, accurate and timely sales order (header data, pricing, contract numbers, etc.) and work order (site and project parameters, installation schedule, etc.) information required for proposal/sales order system
• Participates in special sales programs sponsored by the dealership or in conjunction with the dealership’s designated furniture manufacturers; attends training sessions as determined by the dealership
• Works with service departments to develop service contracts to present to customer when complex services are sold (design, for instance) or for major projects (installation, design, project management)
• Develops detailed, accurate and professional looking quotes through own effort or in conjunction with dealership personnel (designers, customer service representatives, project managers, etc.) and presents these to the customer in a timely manner
• Is responsible for setting up the sale so that it can be efficiently managed and administered by the dealership, and the dealership operations and business personnel
• Functions as customer advocate for internal order fulfillment performance and service products
• Assists accounting in resolving any late receivables or customer credit issues
• Participates in dealership lead generation programs such as telemarketing, open houses, industry events, etc.; follows up diligently on leads provided by the dealership
• Qualifies leads into potential customers; does thorough needs analysis to understand client’s requirements for furniture products and services
• Provides frequent and regular follow-up contact with customer regarding after sale services and information, including customer satisfaction
• Ensures a responsible close of sale by obtaining signed sales orders (and terms & conditions, if appropriate), client purchase orders and deposits as required
• Meets monthly, quarterly and yearly sales, margin and new business goals as set by the dealership and sales manager
• Conducts a professional, cooperative interface with the customer, the customer’s employees, and the customer’s third party consultants/subcontractors
• Cold calls potential clients in person or by telephone, or combination
• Provides timely reports on sales forecasts and new leads as required
• Provides accounting department with timely information for any necessary credit checks
• Researches for leads through business journals, newspapers, industry periodicals and publications, internet, etc.
• Ensures the customer gets frequent and regular reports on order status, project progress and overall customer activity status
• Stays involved throughout sale implementation to ensure that any bottlenecks or changes in scope are identified and resolved, and that both customer and dealership are satisfied
• Makes persuasive presentations to customers on dealership’s products and services—in person, through written/graphic documentation and electronic means
• Networks extensively for leads (business groups, real estate brokers, A&D community, local community organizations, industry organizations—IFMA, BOMA, etc.)

Requirements

• Ability to balance persuasion with professionalism
• Ability to travel at least 25% of the time to customer events and host events in house
• Prolonged periods sitting at a desk and working on a computer.
• Has good understanding of contract furniture management at dealer level—account servicing, project management, order preparation, order management, factory interface, delivery & installation— including sale’s role in those processes and procedures
• Proven success rate at levels above quotas
• Has knowledge of office environment issues (ergonomics, technology integration and use, office productivity, etc.) and general business trends
• Excellent communication, interpersonal, problem-solving, presentation, and organizational skills
• Strong organizational skills
• Is available, responsive and timely to customer inquiries, requests for information and/or quotations, problem resolution, etc.
• Bachelor’s degree or equivalent experience
• Knowledge of furniture industry and manufacturers
• 3-5 years in sales within the architecture/interior design and furniture setting preferred
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint)
• Must be able to lift up to 15 pounds at times.
• Is knowledgeable of dealership’s product lines—product features, application, technical capabilities, specification, etc.
• Proficiency with sales management software and CRM
• Prompt, reliable and regular attendance

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance