Rent, sell, install and maintain water heaters, HVAC, plumbing, smart‑home, water‑purification & electrical solutions.
Service and install HVAC equipment, ensure safety, and provide customer support.
6 days ago ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Ottawa, Ontario, Canada
Field
Company Size
2,600 Employees
Service Specialisms
HVAC
Plumbing
Water Purification
Water Heaters
Smart Home Systems
Electrical Services
Green Home Solutions
Generators
Sector Specialisms
Residential
Commercial
Plumbing
HVAC
Furnace Repair
Heating
Cooling
Water Treatment
Role
Description
installation safety
customer training
hvac service
customer relations
sales support
team development
To ensure the safe operation of all new installations and correctly instruct customers on proper care, maintenance.
You will be responsible for creating a positive relationship with customers; offering for sale other company products, services and demonstrating your ability to communicate, problem solve, to ensure customer satisfaction.
Responsible to professionally service HVAC equipment, accessory items, in accordance with manufacturer specifications and local codes.
You will be responsible for being willing to learn and grow as part of a progressive customer service-oriented team.
Requirements
cofq
gas tech
odp card
class g
customer service
problem solving
Must be able to communicate clearly and effectively, both in written and verbal communications.
Completed a minimum of Grade 12 or equivalent.
Consistent work with a predictable and stable work schedule
Must have outstanding customer service skills.
Received certificate of qualification (C of Q) as an Air Conditioning Mechanic (Ontario – 313d).
Very punctual and dependable
Be willing and able to work rotating shifts and standby duties as required.
Must have a Gas Technician II license.
Must have at least a Class G Driver’s License.
Must have valid Ozone Depletion Prevention (ODP) card.
Must have strong interpersonal and problem-solving skills.
Benefits
Competitive wages with opportunity to earn additional commissions and bonuses
Fully paid tuition and apprentice leave top-up for eligible Team Members
A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination
The tools you need to succeed – including the tools for the job and fully stocked trucks as well as ongoing skills training and professional development programs
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
$2.8B
Acquisition Value
The company was acquired by CK Group for $2.8 billion in 2017.
2 million
Customers Served
The company currently supports over 2 million customers across its operations.
$750M
Annual Revenue
Generated roughly $750 million in annual revenue.
2005
Rebranding Year
The company rebranded from Union Energy to Reliance Home Comfort in 2005.
Born from a utility's water‑heater arm in 1999, the company has grown into a full‑service home‑comfort provider operating across Canada and parts of the U.S.
Backed by a HK-based holding, it handles rental, sale, installs, and maintenance of water heaters, furnaces, AC, plumbing, electrical, smart-home, EV chargers.
Typical projects range from next‑day furnace or water‑heater installs to all‑season protection plans covering HVAC, plumbing, and electrical maintenance.
Specialists in residential and commercial sectors, it also serves utility‑style needs via rental and protection‑plan models.
Unusually, it pioneered utility‑style rental contracts in Canada, locking customers into long‑term service agreements.
While praised for its 24/7 service and protection plans, it’s also known for aggressive sales tactics and high‑cost rental contracts.
Culture + Values
Honesty
Passionate
“Guiding Principles are embedded in our DNA” shaping interactions and daily operations
Annual Summit to educate, motivate and celebrate team members
President’s Club & Award recognizing top performers living the Guiding Principles
Monthly Comfort Ambassador recognition for team members embodying Guiding Principles
Environment + Sustainability
10,000 Trees
Tree Planting Initiative
Collaboration with One Tree Planted to support reforestation efforts tied to paperless billing adoption.
25,000 tCO₂e/year
Methane Capture Impact
Carbon offset credits offered with SmartAir™ Green Series support methane reduction and landfill energy conversion projects.
Committed to operating in an environmentally sustainable manner and offering eco-friendly home comfort solutions
Joined Net Zero Technology Adoption Demonstration Project to build Net Zero demonstration homes in Ontario
Partnered with One Tree Planted to plant ~10,000 trees linked to paperless billing adoption
Eliminated single-use cups, lids, cutlery at branches and plastic water bottles at head office
Offer carbon offset credits with SmartAir™ Green Series: supports projects capturing methane and landfill-to-electricity
Net Zero target: participating in Net Zero TAP; goal to build Net Zero-ready homes by demonstration project (aligned with industry targets by 2030)
Inclusion & Diversity
Initiative aimed at cultivating equal opportunities for women in skilled trades, corporate, and leadership roles.
Partnerships with charities to amplify the voices of Black, Indigenous, and 2SLGBTQIA+ communities.
ESG blueprint supporting six United Nations Sustainable Development Goals, including diversity and inclusivity.