Customer Care Specialist
Hilti North America
Support internal and external customers, resolve issues, manage credit, improve processes
27 days ago ago
Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Tulsa, OK
Office Full-Time
Company Size
30,000 Employees
Service Specialisms
Technical Services
Engineering
Consulting
Project Management
Training & Education
Tool Repair & Maintenance
Design Support
Fire Protection Consulting
Sector Specialisms
Energy
Industrial
Power sector
Mining
Oil and Gas
Construction
Infrastructure
Buildings
Role
What you would be doing
sap expertise
reporting
credit processing
performance standards
customer support
continuous improvement
- Support in setting and training performance standards to provide a high level of quality resolution achieved
- Achieve customer satisfaction targets and resolution objectives by acting on real-time feedback and care objectives
- Provide customer support to internal (Account Managers, Credit, Customer Service, Hilti Stores, Logistics, etc.) and external customers via both inbound and outbound contacts
- Utilize business knowledge and SAP expertise to assess failures and provide customer solutions
- Assist in the handling of escalated requests that require out of the box thinking for resolution
- Support the creation, maintenance, and distribution of care support related reporting. Including trends, volumes, performance, customer, sub-type, and financial impact of activities
- Reduce credit processing frequency, cost, and payment delay of open receivables through the credit processing activities the team is responsible for
- Utilize sales and complaint resolution skills to secure customer loyalty, future sales and grow platform through high quality customer care
- Act to continuously improve customer care activities through continuous improvement activities
What you bring
sap
excel
powerpoint
high school
3-5 years
problem solving
- Willingness to champion all customer needs and provide high quality resolution in partnership with other teams as required
- High School Diploma/GED, required
- Exceptional written and verbal communication skills required
- Must be detail oriented, well organized, and able to handle multiple responsibilities
- Knowledge and experience in SAP, PowerPoint, Windows, and Excel required
- Demonstrate learning agility and capacity to tackle sophisticated challenges
- Excellent communication, interpersonal and presentation skills with proven ability to work cross departmentally
- Excellent problem solving and decision-making skills
- Minimum three (3) to five (5) years’ experience in operational expertise resulting in a deep knowledge of material and inventory processes including touch points with Customer Service, Distribution Centers, Hilti Stores, Fleet Management, Credit, Finance, Tax, Global Business and IT. Solid knowledge of SAP systems – APO & R3
- Associates Degree, preferred
- Strong analytical and critical thinking skills and mathematical aptitude required
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Financial & Accounting Admin Jobs in Tulsa United StatesCustomer Service Jobs in Tulsa United StatesTechnical Admin Jobs in Tulsa United StatesGeneral Admin & Support Jobs in Tulsa United StatesAccounts Receivable Jobs in Tulsa United StatesBusiness Analyst Jobs in Tulsa United StatesOperations Analyst Jobs in Tulsa United StatesOperations Administrator Jobs in Tulsa United States
Company
Overview
1941
Year Founded
The company was established in 1941, marking the beginning of its legacy in the construction industry.
- is a leading provider of innovative products, services, and solutions for construction professionals.
- portfolio includes power tools, fastening systems, and construction software designed to increase productivity on job sites.
- solutions span diverse sectors, with a strong presence in industrial, commercial, residential, and infrastructure projects.
- focuses on quality, providing equipment and services for everything from building foundations to complex commercial infrastructure.
- offers cutting-edge technology and a commitment to delivering long-lasting, reliable solutions to its customers.
- provides consulting services, project management support, and training for construction professionals.
- projects often involve large-scale builds such as skyscrapers, bridges, and commercial complexes.
- remains at the forefront of the construction industry, constantly evolving its offerings to meet the demands of modern building and infrastructure challenges.
- Integrity
- Performance
- Commitment
- Innovation
- Teamwork
- Customer Care
- Excellence
2050
Net-zero commitment
Committed to achieving net-zero emissions through strategic sustainability initiatives.
- Targets to reduce greenhouse gas emissions in line with the Science Based Targets initiative (SBTi).
- Implementing energy efficiency measures to reduce carbon footprint in operations and products.
- Use of recycled and renewable materials in products.
- Increasing circularity through product repair, refurbishment, and recycling services.
- Focuses on building a diverse workforce and fostering an inclusive work environment.
- Aims to increase the number of women in leadership positions.
- Promotes equal opportunities for all employees, regardless of gender, background, or ethnicity.
- Regularly tracks and reports on gender and diversity metrics.
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio