Director of Compliance and Property Management

Description

• Review and monitor property operating budgets, rent schedules and financial performance indicators.
• Maintain policies and quality control measures for Tenant Income Certifications (TICS), utility allowances, HOTMA, VAWA and other program updates.
• Partner with the VP of Property Management to develop and execute multi-state operational strategies.
• Provide support to the Vice President of Property Management in their absence to ensure continued operational and compliance leadership across all regions.
• Respond to report requests and coordinate site visits from funders across multi-state portfolios.
• Ensure Properties achieve a satisfactory, or better MOR rating and 80 or better at all other multifamily assets in the portfolio. Ensure properties maintain a high-performance standard including better than a 97% occupancy; and greater than 98% collection rate.
• Ensure that staff consistently apply policies and procedures
• Facilitate communication between regions to ensure best practices, consistency and information sharing.
• Lead day-to-day operations and management of property management and compliances across all regions.
• Oversee Regional Managers to ensure consistent property performance, occupancy, delinquency control, and customer service standards.
• When needed, supervise, review and guide recommendations in the area of tenant transfer requests, tenant service charges, tenant grievances, lease terminations, evictions, and legal actions.
• Approve and oversee rent adjustment, and capital expenditure request in collaboration with the VP of property management.
• Serve as liaison between Property Management, Maintenance, Compliance, Finance, Real Estate Development and Resident Service Departments.
• Oversee timely completion of Annual Owner Certification, investor and syndicator submissions, audit responses, and agency inspections (NSPIRE, OHFA, PHFA, MSHDA).
• Oversee implementation of company wide policies, SOPs, and compliance frameworks for LIHTC, HUD, PBV, HOME, ARPA and other federal/state programs.
• Advise Property Managers as to course of action to be considered based on appropriate policy, procedure, and regulations.
• Support recruitment development, and evaluation of property management and compliance staff.
• Direct the Compliance Operations Manager to ensure adherence to LIHTC, HUD, HOME and state Housing Finance Agency requirements
• Collaborate with external partners including syndicators (OCCH, Enterprise, Cinnaire) HFA, s and auditors to ensure timely deliverables and regulatory alignment.
• In collaboration with the VP of Property Management, participate in long-term strategic planning for expansion, acquisitions, and third-party management contracts.
• Support the finance and accounting teams in annual budget preparation and investor reporting.
• Work closely with the Director of Maintenance and Physical Asset Manager to align capital improvements, and ongoing repairs. NSPIRE readiness, and preventative maintenance programs with compliance and operational goals.
• Coordinate necessary staff training.
• Collaborate with the Director of Maintenance in planning, coordinating, setting goals, and assessing the physical need of the properties.
• Ensure that all physical assets in the portfolio are being maintained and inspected semiannually and annually.
• Collaborate with the VP of Property Management, Chief of Asset Management, and finance leadership to ensure alignment of compliance reporting with fiscal and asset management goals.
• Ensure implementation of standardized reporting tools, including monthly asset management reports, and performance dashboards.

Requirements

• High School Diploma
• SHCM (Specialist in Housing Credit Management)
• Business/Financial Acumen
• Advanced proficiency in Yardi Voyager, RentCafé, Devco, and other compliance software systems.
• Certified Compliance Professional (CCP) designation
• HCCP (Housing Credit Certified Professional)
• Strategic Thinking
• Valid Driver’s License, reliable transportation and automobile insurance
• Problem Solving
• COS (Certified Occupancy Specialist)
• Demonstrated experience managing large, multi-site compliance teams and workflows.
• Regular and punctual attendance consistent with ADA, FMLA, and other standards.
• Strong understanding of federal and state affordable housing regulations (LIHTC, HUD 4350.3, HOME, PBV, and MSHDA/PHFA/OHFA compliance requirements).
• Excellent analytical, organizational, and communication skills.
• Blended Occupancy Specialist (BOS)
• Minimum 10 years of progressively responsible experience in affordable housing property management including 5+ years in leadership overseeing multi-site LIHTC/HUD portfolios.
• Ability to deal with ambiguity
• Ability to perform essential job functions consistent with ADA, FMLA, and other standards.
• CHAM or AMS (Asset Management Specialist)
• Proven ability to interpret and apply complex regulations, prepare for audits, and implement process improvements.
• Travel within state of Ohio limits 60% outside the state limits 40%
• Bachelor’s Degree required; Master’s preferred (public Administration, Real Estate, or Business).
• Communication Skills

Benefits

• Opportunities for on-the-job training and/or professional development.

Training + Development

Interview process

Visa Sponsorship

Security clearance