Review and monitor property operating budgets, rent schedules and financial performance indicators.
Maintain policies and quality control measures for Tenant Income Certifications (TICS), utility allowances, HOTMA, VAWA and other program updates.
Partner with the VP of Property Management to develop and execute multi-state operational strategies.
Provide support to the Vice President of Property Management in their absence to ensure continued operational and compliance leadership across all regions.
Respond to report requests and coordinate site visits from funders across multi-state portfolios.
Ensure Properties achieve a satisfactory, or better MOR rating and 80 or better at all other multifamily assets in the portfolio. Ensure properties maintain a high-performance standard including better than a 97% occupancy; and greater than 98% collection rate.
Ensure that staff consistently apply policies and procedures
Facilitate communication between regions to ensure best practices, consistency and information sharing.
Lead day-to-day operations and management of property management and compliances across all regions.
Oversee Regional Managers to ensure consistent property performance, occupancy, delinquency control, and customer service standards.
When needed, supervise, review and guide recommendations in the area of tenant transfer requests, tenant service charges, tenant grievances, lease terminations, evictions, and legal actions.
Approve and oversee rent adjustment, and capital expenditure request in collaboration with the VP of property management.
Serve as liaison between Property Management, Maintenance, Compliance, Finance, Real Estate Development and Resident Service Departments.
Oversee timely completion of Annual Owner Certification, investor and syndicator submissions, audit responses, and agency inspections (NSPIRE, OHFA, PHFA, MSHDA).
Oversee implementation of company wide policies, SOPs, and compliance frameworks for LIHTC, HUD, PBV, HOME, ARPA and other federal/state programs.
Advise Property Managers as to course of action to be considered based on appropriate policy, procedure, and regulations.
Support recruitment development, and evaluation of property management and compliance staff.
Direct the Compliance Operations Manager to ensure adherence to LIHTC, HUD, HOME and state Housing Finance Agency requirements
Collaborate with external partners including syndicators (OCCH, Enterprise, Cinnaire) HFA, s and auditors to ensure timely deliverables and regulatory alignment.
In collaboration with the VP of Property Management, participate in long-term strategic planning for expansion, acquisitions, and third-party management contracts.
Support the finance and accounting teams in annual budget preparation and investor reporting.
Work closely with the Director of Maintenance and Physical Asset Manager to align capital improvements, and ongoing repairs. NSPIRE readiness, and preventative maintenance programs with compliance and operational goals.
Coordinate necessary staff training.
Collaborate with the Director of Maintenance in planning, coordinating, setting goals, and assessing the physical need of the properties.
Ensure that all physical assets in the portfolio are being maintained and inspected semiannually and annually.
Collaborate with the VP of Property Management, Chief of Asset Management, and finance leadership to ensure alignment of compliance reporting with fiscal and asset management goals.
Ensure implementation of standardized reporting tools, including monthly asset management reports, and performance dashboards.
Requirements
yardi voyager
rentcafé
ccp
bachelor’s degree
10+ years
leadership
High School Diploma
SHCM (Specialist in Housing Credit Management)
Business/Financial Acumen
Advanced proficiency in Yardi Voyager, RentCafé, Devco, and other compliance software systems.
Certified Compliance Professional (CCP) designation
HCCP (Housing Credit Certified Professional)
Strategic Thinking
Valid Driver’s License, reliable transportation and automobile insurance
Problem Solving
COS (Certified Occupancy Specialist)
Demonstrated experience managing large, multi-site compliance teams and workflows.
Regular and punctual attendance consistent with ADA, FMLA, and other standards.
Strong understanding of federal and state affordable housing regulations (LIHTC, HUD 4350.3, HOME, PBV, and MSHDA/PHFA/OHFA compliance requirements).
Excellent analytical, organizational, and communication skills.
Blended Occupancy Specialist (BOS)
Minimum 10 years of progressively responsible experience in affordable housing property management including 5+ years in leadership overseeing multi-site LIHTC/HUD portfolios.
Ability to deal with ambiguity
Ability to perform essential job functions consistent with ADA, FMLA, and other standards.
CHAM or AMS (Asset Management Specialist)
Proven ability to interpret and apply complex regulations, prepare for audits, and implement process improvements.
Travel within state of Ohio limits 60% outside the state limits 40%
Bachelor’s Degree required; Master’s preferred (public Administration, Real Estate, or Business).
Communication Skills
Benefits
Opportunities for on-the-job training and/or professional development.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
3,200 Families
Homeownership Achieved
CHN has enabled over 3,200 families to buy homes through innovative programs like its Lease Purchase initiative.
$295M Equity
Tax Credit Deals
The organization has closed dozens of Low-Income Housing Tax Credit deals totaling over $295 million in equity.
50 Projects
Affordable Housing Developments
CHN has been involved in 50 projects across multiple states, contributing to affordable housing solutions.
Born in Cleveland in 1981, CHN has grown from community development roots into a major affordable housing engine across multiple states.
Its typical projects range from single-family homes for first-time buyers to large tax-credit rental communities and revitalization of historic school buildings.
The organization specializes in residential development and works closely with government agencies to channel public funds into long-term housing solutions.
An unusual fact: CHN operates a ‘lease-to-own’ model that leads renters toward homeownership over 15 years, a nationally recognized path to stability.
Culture + Values
They are committed to providing affordable housing for all.
They work collaboratively and embrace diversity of thought and experience.
They demonstrate accountability, integrity, and transparency in all that they do.
They focus on results and outcomes while maintaining a high standard of professionalism.
They act with urgency to meet the needs of those they serve.
Environment + Sustainability
Net-zero by 2050
Carbon Emissions Goal
Aiming to achieve net-zero carbon emissions, representing a significant commitment to environmental responsibility.
The company is committed to sustainability and has developed programs aimed at reducing environmental impact.
The organization focuses on energy efficiency in housing development, including solar energy installations and high-performance building standards.
They actively engage in retrofitting and rehabilitating existing properties to improve energy use and reduce carbon footprints.
As part of their sustainability efforts, the company works with various partners to reduce waste and improve resource management.
Inclusion & Diversity
Prioritizes inclusion by fostering a culture where all individuals feel valued and respected.
Actively promotes gender diversity and has established leadership programs aimed at increasing opportunities for women in the housing sector.
Regularly measures diversity across its workforce, ensuring equitable hiring practices and offering ongoing professional development opportunities.