Leasing & Site Administrator

• Promote a strong sense of community.
• Monitor the sales path daily to ensure common areas and suites are clean and up to standard.
• Maintain an overall focus on enhancing the customer experience.
• Administration of sublets, assignments, and termination notices.
• Rectify any resident issues that may arise and escalate as required.
• Maintain an orderly office area.
• Provide administrative support as requested.
• Inspect upcoming suite availability prior to showing to potential residents as required.
• Encourage appointments or viewings with all prospective resident walk-ins, email inquiries and calls.
• Respond to telephone and email inquiries.
• Assist prospects with completing application, if required.
• Maintain good resident relations, handling and documenting resident complaints and any emergencies in the community which occur.
• Qualify prospective residents to determine their requirements.
• Welcome new residents and provide full orientation when required.
• Inform appropriate personnel of any deficiencies or problems noted in the building or on the property that require attention.
• Conduct move-in, move out and suite turnover inspections.
• Maintain all resident information received in accordance with Privacy rules and regulations.
• Work closely with the Community Manager to process changes to residents, occupants, guarantors and other administrative matters.
• Maintain detailed knowledge of suite inventory.
• Assign resident parking, visitor parking and lockers.
• Prepare and deliver rental reminders, follow-up phone calls or door knocking.
• Support in preparing resident arrival and key package, in addition to ensuring smooth move-in and move-out coordination.
• Complete administrative responsibilities associated with application processing and lease administration, using online technology and Yardi software.
• Ensure that all deposits are paid and deposited in a timely manner and entered into the relevant accounts on the property management database.
• Provide superior customer service to both internal and external clients by identifying and understanding the needs of others.
• Conduct viewings of the property and suites with prospective residents. Sell the value of the property and its features to obtain a commitment to rent as required.

• Organizational/Multi-Task Skills - Must be a self-starter with high degree of initiative, agility, creativity and flexibility. Strong attention to detail and problem-solving is required
• Education - High school diploma required, College Diploma/Bachelor’s Degree is preferred
• Relationship Skills - Must possess exceptional communication and interpersonal relationship skills, and generally love engaging with public
• Courteous and prompt communication with residents, team members and management.
• Experience - 2+ years’ experience in busy sales, customer service, real estate, hospitality or marketing.
• Computer Skills - Advanced skills in Excel, Word, Outlook and proficiency with Yardi.
• Police Clearance - A criminal verification check is required for employment.

The Expected Base Pay Range: $48,000 - $52,000. The Base Pay range is for the primary location for which the job is posted. BGO values the contribution of our employees and our compensation structure may vary based on the geographical location of successful candidates, as well as their experience, skills or qualifications. In addition to base pay, eligible BGO employees participate in various incentive compensation plans, based on individual and business performance as well as a broad range of competitive benefits.

Whether you’re launching your career or advancing as a seasoned professional, BGO Properties offers opportunities for professional growth, continuous learning, and leadership development.

At BGO Properties, we’re dedicated to enhancing personal and professional growth, fostering meaningful connections, and giving back to the communities where we operate.

The opportunity: We have an exciting opportunity to join BGO’s residential rental community. We’re looking for a detail-oriented individual to join our team. This role requires flexible working hours with weekend and evening work based on an assigned schedule.