Supporting the Park Manager with day-to-day administration and helping maintain
Supporting park development activity and new unit arrivals through administration and coordination
Maintaining Health & Safety records, supporting Riskproof updates, and assisting with incident reporting
Monitoring visitor access and supporting park security awareness
Providing a warm, professional welcome to guests and owners, handling enquiries by phone, email and face-to-face
Helping to ensure procedures and standards are followed across the park at all times
Supporting owner relations, including handling queries, assisting with snag lists, and helping ensure accounts remain up to date
Assisting with owner communications, events and engagement
Raising purchase orders for park, housekeeping and office requirements
Working alongside the Sales team to ensure a smooth owner experience
Requirements
2 years
customer service
initiative
detail‑oriented
communication
customer care
At least 2 years’ experience in a customer service or customer-facing role
The ability to work under your own initiative
Confidence dealing with sensitive or challenging situations
A proactive, organised mindset with a strong eye for detail
Excellent written and verbal communication skills
Strong customer care skills with a calm, professional approach
A flexible and reliable approach to supporting park operations
Benefits
Pension Scheme & Life Assurance
Continuous Training & Development Opportunities
Discounted Holidays at our picturesque UK holiday parks
Company Sick Pay
Discounted Meals at on-site restaurants
Competitive Salary
30 Days Holiday (including bank holidays), increasing to 35 days with service (pro-rata)
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
100% Growth
Expansion in the 2000s
The estate doubled its portfolio through strategic acquisitions.
10 Holiday Parks
Current Portfolio
Operates 10 holiday parks across England and Wales.
9 Residential Parks
Residential Expansion
Operates 9 residential sites offering luxury homes.
Born from a holiday-home purchase in 1908, the Minoprio family founded Haulfryn Estate Company in 1935.
From a single caravan site, it grew into a portfolio of premium holiday and residential parks.
Pioneers of bespoke holiday homes with high standards and on-site amenities.
Recent investments include luxury spas, adventure pools, bars, and restaurants.
Shifted focus to premium owner-market stays, selling several parks and reinvesting in luxury experiences.
Known for scenic locations—from coastal Abersoch to Devon—and blending design, community, and hospitality.
Unusual fact: "Haulfryn" means "sunny hill" in Welsh, inspired by the family’s first holiday home.
Culture + Values
Authentic: A true family culture. Passion to create joy in every moment. Bring our real selves to work. Respectful, genuine, honest.
Agile: Spontaneity that allows us to move with the times. Nimble and quick to react. Embrace and empower innovation. Create moments of joy through spontaneity.
Nurturing: Across our environment and through collaboration to create a sustainable legacy. Care about people and the world around us. Relationships built and developed to last.
Determined: Aiming to delight and continuously do the right thing. Aspire to consistently delight our customers. Look to do the right thing, always. Find ways to improve and create moments of joy.
Environment + Sustainability
10% Reduction
Electricity Consumption Target
Aims to decrease park electricity usage by 10% this year, part of broader energy-saving efforts.
Committed to protecting the natural capital of our parks by creating sustainable natural environments and reducing operational environmental impact.
Involved in the David Bellamy Blooming Marvellous Pledge for Nature Challenge: improving and creating wildlife habitats, managing greenspace ecologically, involving residents, staff, and local conservation bodies.
Each team member receives a paid volunteering day annually to support a local charity or cause.
Enhanced recycling facilities across all parks and support offices to simplify responsible waste disposal.
Community funds in each park support local community projects and charities.
Working with homeowners, holidaymakers, suppliers and employees to introduce environmentally friendly alternatives and improve waste disposal methods.
Aspiring to become the most sustainable UK holiday and park home operator.
Inclusion & Diversity
No public information found on DEI strategy, gender statistics or related outcomes.