Kablio AI
AI Turbo Recruiter
Want to hear how I work? Hit play.Find roles with Kablio AI to help build and power the world.Kablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.
Get hired, get rewarded!
Land a job through Kablio and earn a 5% salary bonus.
Exclusive benefits
5%Bonus
Service Coordinator
American Elevator Group
Oversee NYC service operations, reporting, safety, contracts, and support the Service Director.
4d ago
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
New York, NY
Field
Company Size
750 Employees
Service Specialisms
Elevator Installation
Elevator Maintenance
Elevator Modernization
Vertical Transportation Solutions
Escalator Installation
Escalator Maintenance
Sector Specialisms
Industrial
Power Generation
Cement Production
High-Rise Construction
Legacy Maintenance
Repair Services
High Technology Installations
Modernizations
Role
What you would be doing
service billing
kpi reporting
purchase orders
service tracking
contract management
compliance monitoring
- Collaboration with all departments to ensure companywide compliance.
- Support with Environmental Health & Safety (EH&S) management, ensuring the field workforce complies with internal and regulatory requirements and onboarding new field employees with safety training.
- Oversee weekly service call billing, minor repair, and quoted repair billing.
- Establish and track the required service for problematic devices.
- Ensure compliance with applicable laws, regulations, and other certification/license requirements.
- Support service contract management.
- Regular interaction with stakeholders and the various Operational Departments.
- Establish and support the process improvments and standard operating procedures.
- Establish daily huddles for entrapments, repeat calls, and other critical topics.
- Support various company initiatives, ensuring the success of multiple programs, including but not limited to sales (i.e., Elevator Zip), safety (i.e., JHA completion), etc.
- Support the outgoing quality, safety, and efficacy of all maintenance and repair services and comply with all applicable specifications, standard operating procedures, and regulatory bodies.
- Issue and manage purchase orders for maintenance and repair materials.
- Review and approve weekly time and attendance records for maintenance and repair supervisors.
- Maintain and produce various reports for the Service Department, including KPI tracking, excessive calls, entrapments, etc.
- Track and manage consultant maintenance evaluation reports, including monthly and quarterly maintenance reports for strategic customers.
What you bring
3+ years
elevator
associate degree
microsoft office
customer service
time management
- A minimum of 3 years of related experience is required. Elevator industry experience is highly desired.
- Ability to travel to job sites and attend meetings at multiple locations as required. Travel up to 25%.
- An associate’s Degree in Business Administration, Operations, or a related field is required. Bachelor’s Degree strongly preferred.
- Excellent customer service skills with the ability to establish strong relationships.
- Must be able to lift up to 25 pounds at times.
- Excellent time management and organizational skills are required.
- Mostly office-based but may require occasional visits to field locations.
- Proficient in Microsoft Suite, specifically Excel, Outlook, Teams, and Word.
- Exposure to confidential company data and sensitive regulatory information.
- Significant contact with customers and field staff.
- Excellent written and oral communication skills with the ability to present to management and the field workforce.
- Must have exceptional multitasking skills and the ability to work in a demanding environment.
- Prolonged periods of sitting at a desk and working on a computer.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Environment Health & Safety Jobs in New York City United StatesCustomer Service Jobs in New York City United StatesSafety Administrator Jobs in New York City United StatesQuality Assurance Jobs in New York City United StatesGeneral Admin & Support Jobs in New York City United StatesContracts & Procurement Admin Jobs in New York City United StatesProcurement Administrator Jobs in New York City United StatesContracts Administrator Jobs in New York City United States
Company
Overview
350M Revenue
Group Revenue
Achieved over $350 million in group revenue within 18 months of launch, showcasing rapid growth and success.
12 Acquisitions
Local Elevator Companies
Acquired 12 local elevator companies across 22 states, expanding service capabilities and market reach.
- Born in 2020 through a partnership with Arcline Investment Management, it began with Unitec in NYC and quickly grew.
- Specializing in elevator repair, maintenance, modernization, compliance testing and new installations.
- Typical projects span clean-sheet installations in office towers to modernization in hospitals and freight elevators.
- AEG retains regional brand identities while unifying operations under centralized finance, tech & safety systems.
- Unusual for the industry, they partner with independent firms, preserving local service culture backed by national muscle.
- Headquartered in New York, the group blends hands-on regional expertise with private-equity resources.
- Invest in our people
- Never compromise on safety
- Focus on what’s best for the customer
- Play to win
- Build partnerships
- Do no harm
- Share our knowledge
- Communicate clearly & frequently
- Speak with respect
- Are a force for good
- No specific net zero target or related environmental strategy is mentioned on the company's website or LinkedIn profile
- No data-driven sustainability goals or results (e.g., emissions reduction, energy efficiency initiatives) are publicly reported
10% workforce
Women in the Elevator Industry
Women represent approximately 10% of the total workforce in the elevator industry.
2% mechanics
Women as Elevator Mechanics
Women account for approximately 2% of elevator mechanics in the industry.
- Strategic recommendation focus: targeted outreach, mentorship and organizational support to recruit and retain women in the workforce
- Explicitly highlights women’s experiences and opportunities in industry through personal stories and data in its workforce report
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio