Strategist

Description

• Develop and present world-class, insight-led strategies — including research analysis, experience briefs, customer journeys, roadmaps, workshops, and retail strategies — from conception through launch and optimization.
• Work directly with clients to define the right opportunities and problems to solve, building trusted relationships and aligning strategies with their goals.
• Challenge clients and peers to think differently, bridging business challenges with brand and customer needs to deliver innovative, human-centred solutions.
• Collaborate closely with multidisciplinary teams of Strategists, Analysts, Planners, Architects, and Designers to develop engaging, effective, and measurable outcomes.

Requirements

• Familiarity with website development software/language, Readymag, Square Space and other technologies is a plus
• Empathetic, analytical, and responsive to feedback — able to infuse behavioural insight and design research methodologies into all stages of work.
• Collaborative and entrepreneurial, comfortable navigating ambiguity, balancing individual ownership with teamwork, and iterating quickly across multiple workstreams.
• You’re inspired by business innovation and emerging technologies but remain focused on solving today’s brand and user needs. You know how to develop strategies and deliverables that bring perspective, inspire innovation, and drive decisions.
• Excellent communicator with the ability to craft compelling presentations, proposals, and narratives that help clients visualise and understand recommendations.
• 15+ years of experience creating human-centred design, service design, and experience strategies, preferably for clients in the lifestyle sector (retail, hospitality, entertainment, etc).
• Fluency with digital collaboration tools such as Miro, Mural, Microsoft Teams etc.
• Experience in progressive, creatively-driven environments that integrate strategy as a core part of the design process.Proven track record developing strategies such as customer journeys, archetypes, experience briefs, and strategic POVs that translate into solutions across digital and physical channels.
• You translate complex concepts into simple, actionable, and innovative solutions that create clear opportunities for strong product and service experiences.
• Familiarity with rapid prototyping tools such as Invision, Sketch, and AdobeXD a plus
• You are a skilled, user-centred strategist and insight-driven designer, empathetic, curious, and fluent in understanding end-to-end customer journeys.
• You thrive at the intersection of data, technology, place, and creativity. Analytical yet imaginative, you balance logic and design to improve how people experience the digital and physical world.
• Proficiency in Adobe Creative Suite (InDesign required), and Microsoft Office (PowerPoint, Word, Excel, Outlook), and other visual communication tools
• Strong ability to conduct research, synthesize insights, and design engaging workshops that guide teams and clients toward actionable outcomes.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance