Client Services Administrator at Infopro Digital in Ellesmere Port, England, United Kingdom | Kablio

Role

Description

email management

account updates

order processing

data feeds

credit notes

reception cover

Meet daily operational deadlines, including managing multiple shared email inboxes
Provide reception cover on a rota basis
Update and maintain client account details
Process order forms for the New Sales and Client Management teams
Amend client data criteria as required
Respond to requests from the wider business regarding client accounts in a timely manner
Confirm orders for invoicing and create credit notes as required
Create data feeds and trials for clients

Requirements

excel

salesforce

microsoft office

attention detail

problem solving

multitasking

Respond quickly and professionally to issues raised by internal stakeholders
Strong Excel skills and experience using in-house systems are beneficial
Proficiency with Salesforce and the Microsoft Office Suite
Previous administrative background is an advantage
Ability to work well under pressure and manage competing priorities
Strong multitasking and organisational abilities in a fast-paced environment
Exceptional attention to detail — accuracy is essential
Customer-focused mindset with strong problem-solving skills
Able to work independently using own initiative

Benefits

25 to 30 days holiday
3pm finish on a Friday
Pension and Life Assurance
Day off for your birthday
Purchase extra holidays
Great company culture that offers professional development, training and regular social events
Volunteering days
Hybrid working for everyone

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

€580 m

Annual Revenue

The company generates around €580 million annually from its global operations.

40+

Acquisitions

Over 40 strategic acquisitions have contributed to its growth and expanded its portfolio.

35 Countries

Global Reach

Its US arm, with roots in 1946, now serves customers in 35 countries with oil, tyre, and repair data.

Since 2016

Backed by Investors

Privately held and supported by Towerbrook since 2016, enabling significant expansion.

Began with a mission to deliver targeted information and software to professional communities.
Headquartered in Gentilly, France, it operates in 18 countries with teams on five continents.
Offers a broad portfolio: SaaS platforms, technical databases, digital tools, lead-generation services, and specialist trade shows.
Professional expertise spans five sectors: construction/public sector, automotive, risk & insurance, industry, and distribution.
Typical projects include publishing media, building compliance databases, automotive solutions, and running global industry events.

Culture + Values

50/50 overall

Gender Parity

Aiming for equal representation of men and women in the workforce across all levels by 2024.

50% women

Women in Management

Target to have half of leadership positions held by women by 2024.

18–20 countries

Global Presence

Operates across multiple countries to unite diverse teams and foster international collaboration.

49% seniority

Employee Tenure

A significant portion of employees have over five years of seniority, indicating strong retention and loyalty.

Entrepreneurial spirit: initiative encouraged and real responsibility entrusted to employees
Equal-opportunity recruitment and career development, including for people with disabilities

Environment + Sustainability

Since 2015

ISO 14001 Certification

Achieved ISO 14001 certification for all listed activities in France.

Seven targets 2024–2027

Operational Sustainability Goals

Initiated seven sustainability targets focusing on carbon reduction, resource efficiency, and stakeholder engagement.

2.75 Mt CO₂e in 2023

Carbon Emissions Report

Reported combined Scope 1 and Scope 2 emissions of 2.75 million metric tons of CO₂ equivalent.

Score 42–45

DitchCarbon Ranking

Achieved a score of 42–45 on DitchCarbon, outperforming approximately 88% of industry peers.

Reducing carbon emissions (including digital), sustainable trade‑shows and events
Joined UN Global Compact in 2023
Supporting landlord environmental certification
Reducing vehicle‑fleet carbon footprint
Sustainable print lifecycle
Sustainable trade‑show plan
Digital‑hosting carbon management
Employee ISO 14001 awareness

Inclusion & Diversity

50% Women in Management

Gender Parity Target

Aim to achieve 50% female representation in management roles by 2024.

49% Staff Seniority

Experienced Workforce

49% of employees have five or more years of seniority within the organization.

2024 Management Target

Timeline for Gender Parity

Target to achieve 50% women in management roles by the year 2024.

Equal-opportunity policy from recruitment through career development, including disability inclusion
Mentoring programmes: ‘Nos Quartiers ont du Talent’ in France for underprivileged graduates
UK Foundation supports youth charities like Centrepoint; employees fundraise
Disability-awareness during European Disability Employment Week and DuoDay job-shadowing initiatives

Articles

Infopro Digital Wikipedia

Infopro Digital Crunchbase Profile

Infopro Digital Contact Us (recruitment)

Company

Overview

€580 m

Annual Revenue

The company generates around €580 million annually from its global operations.

40+

Acquisitions

Over 40 strategic acquisitions have contributed to its growth and expanded its portfolio.

35 Countries

Global Reach

Its US arm, with roots in 1946, now serves customers in 35 countries with oil, tyre, and repair data.

Since 2016

Backed by Investors

Privately held and supported by Towerbrook since 2016, enabling significant expansion.

Began with a mission to deliver targeted information and software to professional communities.
Headquartered in Gentilly, France, it operates in 18 countries with teams on five continents.
Offers a broad portfolio: SaaS platforms, technical databases, digital tools, lead-generation services, and specialist trade shows.
Professional expertise spans five sectors: construction/public sector, automotive, risk & insurance, industry, and distribution.
Typical projects include publishing media, building compliance databases, automotive solutions, and running global industry events.

Culture + Values

50/50 overall

Gender Parity

Aiming for equal representation of men and women in the workforce across all levels by 2024.

50% women

Women in Management

Target to have half of leadership positions held by women by 2024.

18–20 countries

Global Presence

Operates across multiple countries to unite diverse teams and foster international collaboration.

49% seniority

Employee Tenure

A significant portion of employees have over five years of seniority, indicating strong retention and loyalty.

Entrepreneurial spirit: initiative encouraged and real responsibility entrusted to employees
Equal-opportunity recruitment and career development, including for people with disabilities

Environment + Sustainability

Since 2015

ISO 14001 Certification

Achieved ISO 14001 certification for all listed activities in France.

Seven targets 2024–2027

Operational Sustainability Goals

Initiated seven sustainability targets focusing on carbon reduction, resource efficiency, and stakeholder engagement.

2.75 Mt CO₂e in 2023

Carbon Emissions Report

Reported combined Scope 1 and Scope 2 emissions of 2.75 million metric tons of CO₂ equivalent.

Score 42–45

DitchCarbon Ranking

Achieved a score of 42–45 on DitchCarbon, outperforming approximately 88% of industry peers.

Reducing carbon emissions (including digital), sustainable trade‑shows and events
Joined UN Global Compact in 2023
Supporting landlord environmental certification
Reducing vehicle‑fleet carbon footprint
Sustainable print lifecycle
Sustainable trade‑show plan
Digital‑hosting carbon management
Employee ISO 14001 awareness

Inclusion & Diversity

50% Women in Management

Gender Parity Target

Aim to achieve 50% female representation in management roles by 2024.

49% Staff Seniority

Experienced Workforce

49% of employees have five or more years of seniority within the organization.

2024 Management Target

Timeline for Gender Parity

Target to achieve 50% women in management roles by the year 2024.

Equal-opportunity policy from recruitment through career development, including disability inclusion
Mentoring programmes: ‘Nos Quartiers ont du Talent’ in France for underprivileged graduates
UK Foundation supports youth charities like Centrepoint; employees fundraise
Disability-awareness during European Disability Employment Week and DuoDay job-shadowing initiatives

Articles

Infopro Digital Wikipedia

Infopro Digital Crunchbase Profile

Infopro Digital Contact Us (recruitment)