Contact Service Representative

Description

• Provide customers with information about promotions, discounts, and new products.
• Guide customers through installation and maintenance procedures for HVAC systems.
• Monitor order status and communicate updates to customers.
• Provide accurate information about HVAC products, services, warranties, and company policies.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
• Coordinate with technical support teams for advanced troubleshooting and service calls.
• Escalate complex issues to the appropriate department or manager when necessary.
• Assist customers with placing orders, scheduling appointments, and processing returns or exchanges.
• Handle and resolve customer complaints and issues efficiently and effectively.
• Respond to customer inquiries via phone or email in a timely and professional manner.
• Manage and update customer accounts and records in the CRM system.
• Offer basic technical support and troubleshooting assistance for HVAC products.
• Ensure the accurate processing of customer orders and their timely fulfillment.

Requirements

• Strong problem-solving and conflict resolution abilities.
• Proficient in using customer service software, CRM systems.
• Positive attitude and a strong commitment to customer satisfaction.
• Stand/Sit: Must be able to remain in the stationary position for 50% of the
• Familiarity with HVAC systems and terminology is highly desirable.
• May be required to drive and sit for long periods of time.
• May be required to maneuver up to 25 lb. by lifting, carrying, or pushing
• Ability to multitask and manage time effectively.
• Minimum of 1-2 years of experience in customer service, preferably in the HVAC industry.
• Willingness to learn and adapt to new technologies and procedures.
• Ability to work in a fast-paced environment.
• Excellent verbal and written communication skills.
• May be required to bend, climb (stairs or ladders), do repetitive motion, kneel, reach, squat, stand, crawl, walk, and run.

Benefits

• Vision insurance
• Paid time off
• Employee discount
• Dental insurance
• Health insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance