Analyst - HR Operations- APAC- 1 Year Contract to Hire

Description

• Producing standard correspondence to employees & external parties.
• Managing a variety of HR processes in accordance with regional policies and procedural guidelines (Asia Pacific/India).
• Manage escalations, root cause analysis and provide it to Team Lead/Line manager.
• Supporting the People’s Hub team with ad-hoc projects.
• Process complex cases/transactions and be back up for the team.
• Managing & Coordinating queries on Case management tool.
• Proactively contributing to improvements within the department.
• Liaising with employees, line managers and other HR colleagues.
• Should have handled the employee life cycle management (Hire to Retire).
• Working closely with the HR Community and COE’s.

Requirements

• Resilient, can work under pressure, doesn’t show frustration, and lose composure when facing resistance.
• Understands the importance of accuracy and has high attention to detail.
• Previous experience in a front-facing customer service role and/or project experience is desirable.
• Should be flexible to work in multiple shifts.
• Strong interpersonal skills; can build effective relationships with internal and external stakeholders at all levels.
• Proactive, works effectively on own initiative and requires little guidance.
• Demonstrates high levels of confidentiality.
• Able to work with high levels of autonomy and as part of a team.
• Strong administrative ability, managing a complex and varied workload.
• Driven, highly organized, can identify and focus on priorities and deliver to deadline.
• Fluent English - excellent verbal and written communication skills.
• Graduate or Postgraduate with minimum 6 - 10 years of experience in HR shared services or similar environment.
• Experience, preferably in a HR Shared Services function supporting UK/Middle East & Africa/US/Canada/Asia Pacific.
• Proficiency in Exit process and Lifecycle
• Preference will be given to candidates with experience and knowledge on Workday and ServiceNow Applications.
• Confident, diplomatic, and tactful.
• Good IT skills, particularly MS Word, Excel, Outlook.
• ServiceNow and Workday are mandatory
• Demonstrate good proficiency in HR processes and standard operating procedures.

Benefits

• A hybrid working environment with flexibility and great opportunities.
• Opportunities for training and, as the team grows, career progression or sideways moves.
• An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual.

Training + Development

Interview process

Visa Sponsorship

Security clearance