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IT Desktop Support Engineer (Backfill)
Sky Systems
Providing onsite technical support for End User Computing devices and ensuring high standards of customer service.
21d ago
Intermediate (4-7 years), Experienced (8-12 years)
Contractor
Boston, MA
Onsite
Company Size
82 Employees
Service Specialisms
IT Services
Cloud Solutions
Cybersecurity
Consulting
Technical Support
Infrastructure Management
Project Management
Sector Specialisms
No specialisms available
Role
What you would be doing
queue management
sla adherence
end-end imac activity
os support
deployment
image deployment
- Support Queue Management to avoid and SLA misses
- Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database.
- Handling different PC operating systems (Windows 7, 10)
- Refresh of old asset from windows 7 to windows 10.
- Vendor coordination for hardware/spare replacement
- Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes.
- Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.
- Ensure tickets are updated on time and adhere to required SLA.
- Handling end users' incidents and IMAC requests using Service NOW ticketing tool
- Responsible for successful deployment and upgrades of laptops & workstations.
- Image Deployment using SCCM & Auto Pilot
- Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams.
What you bring
troubleshooting
av support
vdi
hardware install
security management
data management
- Computer OS/Peripherals troubleshooting. Asset/Inventory Management
- Basic experience in IT industry
- Performing Hardware/Software installation (understanding of deployment tools like SCCM)
- Basic AV support for conference room& internal events using MTR (Microsoft Teams Room)
- MTR Video conference support for meeting room and events.
- Good client management & communication skills
- Experience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices.
- Ability to communicate well with internal and external contacts.
- VDI technologies Citrix Xendesktop, Azure cloud PC.
- Desktop/ Laptop/Network Printers Management.
- User Data Management (OneDrive, Office 365)
- Laptop AV/endpoint security Management for Mcafee, Cortex XDR.
- Incident Management, service Request management, asset Management
- Ability to work independently and in a team environment.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- potential background checks for the role
People also searched
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Company
Overview
Founded '11
Company Establishment
The company was established in 2011.
Fortune 500
Client Size
Has worked with large financial institutions.
- Blends technical consulting with staffing expertise across North America.
- Evolved into a full-service MSP and Cisco/Dell partner.
- Delivers 24/7 on‑site and remote services.
- Builds contact center solutions using Cisco, Avaya, and Genesys.
- Web solutions complement core services, enabling seamless digital platforms alongside infrastructure support.
- Despite modest size, has tackled complex deployments in aerospace, semiconductors, energy, and government sectors.
- Maintains agility through lean teams, ensuring projects hit deadlines, budgets, and technical benchmarks.
5.0/5
Company Culture
Overwhelming approval for the company's culture.
5.0/5
Support You Get
Exceptional support provided to employees.
5.0/5
People You Work With
Positive feedback on the quality of colleagues.
5.0/5
Person You Work For
High satisfaction with management.
4.0/5
Way You Work
Positive but not perfect work methodology.
4.0/5
Work Setting
Satisfactory working environment.
4.3/5
Overall Rating
Strong overall employee satisfaction with 100% recommendation rate.
- Overall rating 4.3/5, 100% of employees would recommend Sky Systems (CareerBliss)
- No publicly disclosed environmental or sustainability strategy, targets, or net-zero goals found on official website or LinkedIn
D&I rating 2.0/5
Glassdoor Diversity Rating
The company received a diversity and inclusion rating of 2.0 out of 5 from Glassdoor.
- No gender breakdown or DEI metrics publicly disclosed.
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