Director of Corporate Operations - Charleys

Description

• Prepare weekly reports, presentations, and analyses to support operational performance and decision-making.
• Develop and implement a business plan for each location. Manage weekly & Monthly P&L performance to achieve budgeted sales and profits
• Build and develop a high-performing team through effective hiring, training, Mentoring and ongoing development initiatives.
• Aggressively develops and maintains store staffing levels. Maintains full management staffing for each restaurant and commits to the selection programs and processes.
• Partners with each GM to continuously grow sales and increase profitability over the previous year.
• Leads the way by working with each General Manager to deliver restaurant sales and controllable profit, and to meet targeted flow-through goals in each restaurant.
• Maximize area sales performance versus budget and prior year by providing leadership and guidance to franchise business consultants and district managers.
• Build and maintain strong relationships with franchisees and support departments to promote consistency and brand growth.
• Deliver exceptional customer experiences by executing against Charleys’ “7 Objectives” and effectively managing Quality, Service, Cleanliness, and Value programs.
• Provides leadership for each store manager in the market to ensure customer and team satisfaction.
• Strengthen collaboration and communication within the corporate team to drive alignment and performance.
• Ensure consistent execution of Quality and food safety procedures in line with company policies and health/sanitation regulations; take corrective action as needed.
• Participate in regional restaurant planning, including the development and execution of business plans and budgets to support Charleys’ growth in the territory; collaborate closely with Development Team
• Lead and manage operations for Corporate Charleys locations in the Columbus market, ensuring financial success and operational excellence.
• Accountable for coaching and training store management teams to maximize operational excellence. Supports training initiatives, is involved in process for new employee orientation, and monitors training processes to ensure quality training of team members and managers.
• Communicate and implement corporate strategies to develop and execute business plans.
• Protect the brand by maintaining high standards of operations across corporate stores.
• Uses sound judgment in day-to-day decisions by applying the company’s Vision, Values and Culture
• Partner with marketing teams to implement regional marketing plans and monitor market conditions to drive customer count growth.
• Promote effective communication and collaboration across the franchise community to ensure operational consistency and brand standards.

Requirements

• Must possess strong interpersonal skills requiring the ability to resolve conflicting interests with the goal of obtaining cooperation.
• Bachelor’s Degree is highly preferred and / or minimum five years of prior Multi Unit managerial restaurant experience is required.
• Strong communication and organizational skills are essential, as well as the ability to effectively train, coach, evaluate, and discipline employees. Must be able to read, write and effectively communicate in the English language.
• Minimum 7 years’ experience with increasing responsibility in operations management, including Director level experience
• Must have a thorough understanding of operating and management techniques as they apply to the restaurant industry.
• Proficiency in Microsoft Office Suite (Excel spreadsheets, Outlook, Word) is required.

Benefits

• Paid vacation and personal days
• Health, dental, and vision insurance
• Short-term disability and voluntary life insurance
• Tuition and wellness reimbursement
• Competitive salary + bonus
• Ongoing professional development

Training + Development

Interview process

Visa Sponsorship

Security clearance