Prepare weekly reports, presentations, and analyses to support operational performance and decision-making.
Develop and implement a business plan for each location. Manage weekly & Monthly P&L performance to achieve budgeted sales and profits
Build and develop a high-performing team through effective hiring, training, Mentoring and ongoing development initiatives.
Aggressively develops and maintains store staffing levels. Maintains full management staffing for each restaurant and commits to the selection programs and processes.
Partners with each GM to continuously grow sales and increase profitability over the previous year.
Leads the way by working with each General Manager to deliver restaurant sales and controllable profit, and to meet targeted flow-through goals in each restaurant.
Maximize area sales performance versus budget and prior year by providing leadership and guidance to franchise business consultants and district managers.
Build and maintain strong relationships with franchisees and support departments to promote consistency and brand growth.
Deliver exceptional customer experiences by executing against Charleys’ “7 Objectives” and effectively managing Quality, Service, Cleanliness, and Value programs.
Provides leadership for each store manager in the market to ensure customer and team satisfaction.
Strengthen collaboration and communication within the corporate team to drive alignment and performance.
Ensure consistent execution of Quality and food safety procedures in line with company policies and health/sanitation regulations; take corrective action as needed.
Participate in regional restaurant planning, including the development and execution of business plans and budgets to support Charleys’ growth in the territory; collaborate closely with Development Team
Lead and manage operations for Corporate Charleys locations in the Columbus market, ensuring financial success and operational excellence.
Accountable for coaching and training store management teams to maximize operational excellence. Supports training initiatives, is involved in process for new employee orientation, and monitors training processes to ensure quality training of team members and managers.
Communicate and implement corporate strategies to develop and execute business plans.
Protect the brand by maintaining high standards of operations across corporate stores.
Uses sound judgment in day-to-day decisions by applying the company’s Vision, Values and Culture
Partner with marketing teams to implement regional marketing plans and monitor market conditions to drive customer count growth.
Promote effective communication and collaboration across the franchise community to ensure operational consistency and brand standards.
Requirements
bachelor's
multi-unit
7 years
director
microsoft office
communication
Must possess strong interpersonal skills requiring the ability to resolve conflicting interests with the goal of obtaining cooperation.
Bachelor’s Degree is highly preferred and / or minimum five years of prior Multi Unit managerial restaurant experience is required.
Strong communication and organizational skills are essential, as well as the ability to effectively train, coach, evaluate, and discipline employees. Must be able to read, write and effectively communicate in the English language.
Minimum 7 years’ experience with increasing responsibility in operations management, including Director level experience
Must have a thorough understanding of operating and management techniques as they apply to the restaurant industry.
Proficiency in Microsoft Office Suite (Excel spreadsheets, Outlook, Word) is required.
Benefits
Paid vacation and personal days
Health, dental, and vision insurance
Short-term disability and voluntary life insurance
Tuition and wellness reimbursement
Competitive salary + bonus
Ongoing professional development
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded in 1986
Year of establishment
The company was established in 1986, marking its beginnings at Ohio State University.
40+ Locations
BIBIBOP Asian Grill expansion
The company has successfully expanded the BIBIBOP Asian Grill brand to more than 40 locations globally.
100+ Openings
Annual growth target
The company aims to open over 100 new restaurants annually across its various brands.
The company grew from a single cheesesteak stand into a multi-brand restaurant operator.
Its flagship Charleys Philly Steaks chain expanded globally, pioneering out-of-mall locations and generating high unit volumes.
Lennys Grill & Subs joined the family, reimagining deli-style sandwiches with fresh-baked bread and premium meats.
The company centralized operations under a modern Upper Arlington, Ohio HQ featuring an R&D kitchen and training facilities.
Unusually, the company blends diverse cuisine styles—from Philly cheesesteaks to Korean bowls to deli subs—under one roof.
Culture + Values
Innovation and Creativity: We believe in pushing the boundaries and driving progress.
Customer Focus: Our customers are at the heart of everything we do.
Integrity and Transparency: We maintain high standards of honesty and openness.
Collaboration and Teamwork: We believe in working together to achieve common goals.
Accountability: We take responsibility for our actions and outcomes.
Environment + Sustainability
Net Zero 2035
Climate Commitment
Aiming to reach net zero carbon emissions by 2035 through strategic initiatives and partnerships.
50% Renewable Energy
Energy Transition
Half of our operations are powered by clean, renewable sources, reducing reliance on fossil fuels.
25% Waste Reduction
Waste Management
Significant progress in minimizing waste production through improved processes and recycling programs.
40% of new products meet sustainability criteria.
15% reduction in water usage per unit of production.
Inclusion & Diversity
45% Female Workforce
Gender Parity
A significant portion of the workforce is female, contributing to gender equity.
Women 35% Leadership
Leadership Roles
Women hold a notable share of leadership positions within the organization.
30% Inclusive Hiring
Inclusive Hiring
Efforts to diversify the workforce have resulted in increased representation from underrepresented backgrounds.
5 Resource Groups
Employee Resource Groups
Active employee groups dedicated to fostering diversity and inclusion within the organization.