Maintenance Technician

Description

• Get approval for overtime at least 24 hours in advance (except true emergencies).
• Perform snow/ice removal when applicable and ensure logs and vendor compliance.
• Keep tools, equipment, and shop areas organized and well-stocked.
• For emergencies, contact the Service Manager within 60 minutes if a solution isn’t identified while still on-site.
• Report billable service request charges and lease violation fees.
• Keep the office area neat and orderly and adhere to company standards.
• Support and motivate team members through training, knowledge-sharing, and teamwork.
• Complete all reports and software entries (including work orders) accurately and on time.
• Maintain a professional image and positive attitude at all times.
• In the absence of a Service Manager, report directly to the assigned leadership representative.
• Limit technical details when speaking with residents about maintenance concerns; communicate with the Service Manager first.
• Never discuss confidential/company matters with residents.
• Attend required meetings and training sessions.
• Foster a positive, solution-focused work environment.
• Participate in resident events and attend court hearings when required.
• Follow safe work practices, attend safety meetings, and complete required checklists.
• Complete the full make-ready process and ensure all vacant units are ready within 5 business days (14 days for upgrades).
• Inspect units at move-in/move-out and document appropriate security deposit deductions.
• Attend scheduled meetings, safety reviews, and required training.
• Assist with supervising contractors when needed.
• Communicate daily with the Service Manager and provide midday/end-of-day updates.
• Assist with unit inspections at notice-to-vacate and move-out.
• Walk and inspect your assigned GOZone weekly and maintain vacant exteriors.
• Conduct final inspections once make-ready work is reported complete.
• Meet daily/weekly work order goals.
• Maintain all OSHA/MSDS documentation.
• Respond to on-call emergencies as scheduled.
• Maintain grounds, breezeways, stairwells, and common areas—no trash or debris allowed.
• Close out all service requests electronically each day—complete or not.
• Complete monthly preventative maintenance tasks and reporting.
• Complete assigned service requests within 24 hours and notify the Service Manager of delays.
• Always greet residents with eye contact and a smile.
• Use company equipment responsibly and report any incidents within 24 hours.
• Assist with final move-in inspections to ensure units meet GoldOller standards.
• Monitor work orders for recurring issues or long-term maintenance needs.
• Report any questionable activity, unsanitary conditions, or unauthorized occupants/pets.
• Help manage expenses by following inventory and purchasing procedures.

Requirements

• Ability to read financial reports, sketches, and blueprints.
• Valid driver’s license and reliable personal vehicle.
• Must own basic maintenance tools.
• Experience/training in carpentry, plumbing, electrical, painting, and refurbishing required.
• Experience with RealPage products (OneSite/Ops Technology) is a plus.
• High school diploma/GED preferred.
• Strong multitasking, organization, and communication skills.
• Working knowledge of Fair Housing, ADA, OSHA, local/state building codes, and landlord-tenant law.
• EPA Certification required.
• CPO or CAMT certification preferred.
• Communicate professionally and clearly, including written notices.
• Ability to build strong working relationships with peers, leaders, residents, vendors, and the public.
• At least 1 year of multifamily maintenance experience OR technical trade school.
• Physical ability to lift/carry up to 50 lbs and perform frequent physical activity (standing, climbing, stooping, etc.).
• Willing to work weekends and travel/overnight when needed.
• Must have a working smartphone for work order systems and on-call duties.

Benefits

• Up to 2 weeks Paid Time Off in the first year of service (grows with tenure)
• Company-Matched 401(k) Retirement Savings Plan
• A Celebrate YOU Day (To use at your leisure, for any special occasion)
• Paid Maternity Leave
• Company Paid Certifications and Licensing
• Comprehensive Medical, Dental and Vision Plans (available after 60 days of employment)
• Company Paid Health Reimbursement Account
• All-Inclusive Access to all GoldOller Property Amenities: Swimming pools, GO Chat facilities, Wellness Classes, and Fitness Centers
• Company Paid Life Insurance
• 12 Paid Holidays

Training + Development

Interview process

Visa Sponsorship

Security clearance