Trade Sales - Account Development

Description

In this role, you will work alongside a fun and experienced team to provide expert product knowledge, answer calls, process orders, and resolve customer enquiries. This role focuses on managing inbound enquiries and proactively generating outbound sales across our range of product categories. You will have the opportunity to gain knowledge of our products and the construction industry and make a meaningful contribution to the success of our team.

• Identify opportunities for cross-sell and upsell across product categories (consumables, safety, PFF, traffic, fencing, tools and hardware)
• Process and follow up sale orders and quotes in a timely manner and accurately in the system (SAP)
• Liaise with warehouse and operations teams to ensure timely order fulfilment
• Maintain up-to-date knowledge and training of Jaybro's full product categories, range and processes
• Participate in necessary trade sales training specific to your role
• Ensure customers receive prompt and accurate responses to inquiries as well as resolution to issues or complaints
• Manage margin, contract pricing, discounting and price increases effectively to ensure GP maintenance.
• Work in collaboration with Trade Sales and Business Development teams to support sales in the region.
• Accurately enter and maintain customer data in CRM/ERP platforms
• Manage inbound and outbound phone calls, emails, and web enquiries from trade customers and convert sales
• Proactively contact white space - dream list, drop offs, new customers to promote products, campaigns, or offers
• Build and maintain strong relationships with customers, ensuring a high level of service and retention
• Follow up quotes to closure managed in Salesforce

Requirements

As part of Jaybro Group's recruitment process an Online assessment & criminal history check will be required.

• Strong attention to detail and accuracy
• Forklift licence preferably to assist the team from time to time
• Ability to multitask and prioritise competing demands in a fast-paced environment
• Proficiency in Microsoft Office, ERP systems and experience using CRM software
• Proven experience in Customer Service/Sales with inbound and outbound calls, upselling and cross-selling, preferably in a construction-related industry
• Excellent communication skills, both written and verbal
• Highly motivated and able to work independently as well as in a team environment

Benefits

If you'd like to join a winning team and a company with a fantastic culture and plenty of room for growth and development, please apply now.

• Career advancement, personal training & development programs
• Competitive salary + Profit Share Scheme
• WHEREFIT discounts!
• Certified as a Great Place to Work®! Work in a fun and supportive work environment!
• Dynamic and supportive Management & Team
• Great company culture & high employee engagement

Training + Development

Interview process

Visa Sponsorship

Security clearance