Resolution Executive

• Study for the Propertymark Technical Award in Residential Lettings/Deposits Management.
• Assist in organising regular training events for TDS staff engaged in dispute resolution activities.
• Reviewing deposit dispute cases.
• Promptly processing applications when resolution efforts are unsuccessful.
• Analyse data, draw conclusions, and present findings clearly and concisely both orally and in writing.
• Supporting TDS’s dispute resolution activities to ensure the independence and effectiveness of these processes across all schemes.
• Digest large volumes of information in electronic format.
• Initially engage with parties verbally to mediate and assist them in reaching their own agreement.
• Proactively seeking opportunities to assist parties in resolving disputes without the need for adjudication across the various tenancy deposit schemes operated by TDS and its subsidiaries.

This is a permanent, full-time position that will be based in our TDS office in Hemel Hempstead and will follow our hybrid working policy of a minimum of 2 days in the office per week.

• Demonstrate resolution experience
• Demonstrate a high level of accuracy and attention to detail.
• Prioritise a busy workload effectively and demonstrate a thorough knowledge of the Scheme’s rules, applying them in practise.

• 33 days holiday inc bank holidays
• BUPA Private healthcare
• BUPA Wellbeing cash plan
• Pension Scheme
• Additional day off for your birthday