Kablio AI
AI Turbo Recruiter
Want to hear how I work? Hit play.Find roles with Kablio AI to help build and power the world.Kablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.
Get hired, get rewarded!
Land a job through Kablio and earn a 5% salary bonus.
Exclusive benefits
5%Bonus
Contact Center Customer Support (Monday-Saturday)
Dh Pace Company, Inc.
Provide customer support, create tickets, and handle inquiries for residential/commercial clients.
8d ago
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Olathe, KS
Office Full-Time
Company Size
4,000 Employees
Service Specialisms
Door Systems
Access Control
Installation Services
Repair Services
Security Solutions
Maintenance Services
Sector Specialisms
Health Care
Education
Industrial & Manufacturing
Data Centers
Retail
Distribution & Logistics
Government & Municipality
Commercial Construction
Role
What you would be doing
erp updates
ticket creation
dispatch coordination
process improvement
kpi management
outbound calls
- Conduct outbound calls for customer follow-ups as needed.
- Continuously seek opportunities to improve the customer experience and streamline processes.
- Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.
- Update and maintain accurate records of customer interactions in the ERP system.
- Meet personal/team critical Key Performance Indicators (KPI’s).
- Promote all products and services, quoting accurate pricing when appropriate.
- Coordinate with Dispatch teams to prioritize and fulfill customer requests.
- Follow communication procedures, guidelines, and policies.
- Schedule and create accurate and complete service tickets for residential and commercial customers.
What you bring
organization
problem solving
communication
microsoft office
crm
high school
- Excellent organization and multitasking abilities, and the ability to work independently and collaboratively in a team environment.
- Problem-solving skills and customer-focused mindset with flexibility to adapt to changing priorities and work schedules.
- Strong communication skills, both verbal and written.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work overtime as required OR ability to work additional hours as required.
- High school diploma or equivalent with previous experience in customer service or related field.
- 401k retirement plan: Including an employer match!
- Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
- Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
- Floating Holidays: Up to 2 floating holidays per year
- Medical, dental, and vision options: Available on the 1st day of the month following your start date!
- Company paid: Life insurance, short-term disability, & long-term disability
- Competitive compensation: Including annual performance evaluations!
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- references, employment verification, background check, and drug screen required before hire.
Company
Overview
1926 Founded
Year Established
The company originated in 1926, marking its beginning as a small local business that has since expanded into a national leader.
- Specializes in installation, repair, and maintenance for commercial, residential, and industrial properties.
- Offers a wide range of products, including doors, automated systems, and security solutions.
- Plays a crucial role in the built environment, supporting new construction projects and ongoing maintenance.
- Provides responsive service through a team of skilled technicians nationwide with a robust network of offices and partnerships.
- Commitment to delivering the highest quality products and services
- Focus on innovation and continuous improvement
- Maintaining a collaborative environment
- Integrity in all business practices
- Respect for the individual
- Accountability in all actions
- Customer-first approach
- Building long-term relationships based on trust
2050
Net-Zero Target
Aiming to achieve net-zero emissions by the specified year.
- Ongoing commitment to reducing environmental impact
- Investing in energy-efficient solutions for buildings and infrastructure
- Utilizing environmentally responsible materials and practices in product development
- Promoting sustainability through partnerships with eco-friendly suppliers
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio