Facilitate product adoption webinars with different customer cohorts
Work closely with Product Owners, Product Marketing, and Internal Enablement to produce guides, articles, webinars, and best-practice resources.
Identify gaps in customer knowledge and create enablement content to address them.
Develop and manage self-service knowledge bases for UK customers, working closely with Verifications, Marketing, Product, CX, and CS teams to support both Buyers and Suppliers.
Partner with UX and Customer Experience teams to optimise in-app journeys for onboarding and adoption.
Audit existing training materials and convert them into knowledge base articles for all audiences.
Support new product and feature launches, updating historical knowledge and creating instructional content.
Deliver 1:many training sessions with large volumes of customers
Collaborate with Customer Support, Verifications, Customer Success, and Buyer Success teams to validate content accuracy.
Ensure knowledge base content is easily accessible within the platform (e.g., Intercom etc.) and kept accurate and up to date.
Gather customer feedback and analyse product usage data to inform content improvements.
Requirements
ai tools
lms
authoring
instructional design
project management
customer‑facing
Familiarity with AI-assisted enablement tools.
Exceptional writing and editing ability (without full reliance on AI).
Confidence in delivering recorded training with clear diction.
Quick learner, adaptable to new technologies and processes.
Proven ability to create learning materials; writing, editing, and localising.
Experience in Instructional Design, Learning Development, or Enablement Content Creation (B2B SaaS preferred).
Excellent organisational and project management skills to handle multiple priorities.
Ability to simplify complex technical concepts into clear, engaging content.
Ability to identify gaps and propose solutions proactively.
Understanding of adult learning principles, microlearning, and blended learning strategies.
Customer-facing experience with strong relationship-building skills.
Strong attention to detail and ability to iterate based on feedback.
Strong prioritisation skills in a fast-paced environment.
Proficiency with LMS platforms and authoring tools
Benefits
Holiday purchase Scheme up to 5 days
Specsavers eye care voucher
Team and company offsite events
Free Tea, Coffee and fruit every week – Basingstoke office
Wellness fund or *Private Medical Insurance (dependent upon role)
Life Assurance x 3
Ongoing continual professional development (CPD)
25 days holiday plus 8 Bank Holidays
1 paid and 1 unpaid volunteering day
24/7 and 365 Days Employee Assistance Programme
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Born from a merger of specialist UK and French compliance firms, Once For All unified under a single platform headquartered in Paris.
Backed by private equity firms GTCR and previously Warburg Pincus, the company has grown through strategic acquisitions.
It delivers a SaaS network matching contractors with vetted suppliers, leveraging AI to streamline tendering, compliance and ESG risk.
Typical projects involve large main contractors in Europe needing pre-qualified subcontractors for construction, facilities or utilities work.
Its platform supports complex workflows — from health & safety checks to legal document validation — across multiple national schemes.
Once For All stands out for managing one of the largest proprietary ESG and compliance datasets in the built environment.
Its reach spans the UK, France, Belgium, Germany and Italy, with pan-European capabilities in energy, building and property sectors.
A standout fact: it powers specialist schemes like Constructionline, Actradis, BidWork and RISQS under one umbrella.
Culture + Values
Environment + Sustainability
0% Plastic Packaging
Sustainability Achievement
Awards were won for redesigning packaging to eliminate plastic while maintaining product protection.
2,500 Tonnes
Recycled Materials
Recycled plastics were processed, contributing to a circular economy.
2.1 Million
Refurbished Units
Remote control units were refurbished, reducing electronic waste.
Commit to continuously review and improve environmental footprint of products, production, and supply chain.
Eliminate single-use plastics by using 100% recyclable paper and pulp trays across most product packaging with minimal protective film.