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Customer Service & Sales Representative
Arconic
Administrative and customer service role in the rolled products division of a major aluminum manufacturing company, responsible for data entry, report generation, and managing the customer order cycle process.
14d ago
Junior (1-3 years)
Full Time
Davenport, IA
Office Full-Time
Company Size
14,000 Employees
Service Specialisms
Aerospace
Automotive
Industrial Manufacturing
Engineering
Advanced Materials
Technology Solutions
Sector Specialisms
Aerospace & Defense
Automotive & Commercial Transportation
Building and Construction
Industrial Solutions
Packaging
Role
What you would be doing
order management
depot orders
metrics tracking
scrap orders
process automation
performance monitoring
- Manage the customer order cycle process. This includes, but is not limited to bookings, standard order entry, scheduling, pricing.
- Review and Book Depot orders.
- Create/Maintain charts to track department metric
- Enter and Book Scrap Orders.
- Assist the customer service department to eliminate waste by continually looking for opportunities to automate administrative processes currently performed manually.
- Develop an understanding of the BU’s flat-rolled products, their manufacturing flowpaths, characteristics, and sizes so as to be able to effectively enter customer purchase orders
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Perform pricing audits as required
- Develop and maintain queries and other reports as required by the sales service unit
- Responsible for accuracy of reports
- Applying administrative procedures
- Compile information for maintaining and distributing daily, weekly and monthly reports
- Supply agreement reviews (daily review).
- Enter and Book Rework/Replacement orders.
- Provide the customer service department with first level help chain assistance and instruction with PC/software related questions
What you bring
ms office
customer service
problem solving
3 years experience
associate degree
export control
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong.
- Time Management — Managing one's own time and the time of others effectively.
- Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Stress Tolerance — Job requires dealing calmly and effectively with high stress situations.
- An Associate’s Degree
- A High School Diploma or GED
- 3 years of progressive responsibility experience in a sales and customer service position
- 730, et seq.) and/or the International Traffic in Arms Regulations (ITAR). Authorizations from the relevant government agency may be required to meet export control compliance requirements.
- First responder to Cold Calls. Forward information to appropriate CSSR.
- Administrative accuracy of customer POs – entering and verifying customer purchase orders
- The Customer Service environment is fast paced. The successful candidates need to be able to handle multiple tasks simultaneously and be receptive to customer’s priorities.
- PC skills are essential, e.g. Windows 10, MS Office Suite (Word, Excel, PowerPoint, Outlook), Visio, Adobe Acrobat, AS400, Oracle, CRM, ArconicDirect.
- Understanding our product line and how it relates to our customer orders
- Understanding commercial policies and procedures and who are the appropriate commercial contacts for different situations,
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Navigating through multiple and complex computer systems used in the job, along with proficient keyboarding skills and attention to detail
- Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Prior industrial/manufacturing customer service experience
- Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
- This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R.
- Knowledge of administrative and advanced clerical procedures
- Understanding plant production processes and who are the appropriate plant contacts for different situations
- Written and Verbal Expression — The ability to communicate information and ideas verbally and in writing so others will understand.
- Ability to extract data from databases, understand the data and correctly apply it to the processes
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Excellent communication skills and the ability to tactfully, expeditiously and professionally interact with internal and external customers.
- Familiarization with personnel in sales and marketing and the business unit.
- Tax-Exempt Certificate verification
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa Sponsorship- no visa sponsorship available for this position.
- employment eligibility verification required at time of hire.
- position requires access to controlled technology; authorization from relevant government agency may be required to meet export control compliance requirements.
Company
Overview
- Designs and manufactures innovative engineered products for industries like aerospace, automotive, and industrial sectors.
- Formed from the spin-off of Alcoa's engineered products division, emphasizing precision and advanced technologies.
- Delivers solutions integral to some of the world's most demanding industries, improving performance, efficiency, and sustainability.
- Proud legacy of innovation, with decades of experience in materials science and engineering.
- Notable projects include aerospace components, automotive lightweighting solutions, and advanced industrial materials.
- Products are used in everyday applications, from aircraft engines to consumer electronics, making a significant impact on global infrastructure.
- We are committed to safety in everything we do.
- We act with integrity, fairness, and transparency.
- We hold ourselves and each other accountable for delivering results.
- We build lasting relationships with customers and create value by meeting their needs.
- We drive innovation by fostering a culture of continuous improvement.
- We are committed to responsible environmental practices that benefit people and the planet.
20% Improvement
Energy Efficiency
Achieved a 20% improvement in energy efficiency over the past five years through innovative production methods and process optimizations.
Net-Zero by 2050
Greenhouse Gas Emissions Goal
Committed to achieving net-zero greenhouse gas emissions by 2050, aligning with global sustainability targets.
- Focus on reducing the carbon intensity of production processes.
- Offering sustainable products such as aluminum for lightweighting and energy-efficient solutions.
- Active engagement in circular economy practices, including aluminum recycling.
30% Women Leadership Goal
Women in Leadership
Aim to achieve 30% representation of women in leadership positions by 2025.
- Tracks and reports on gender diversity and inclusion efforts annually.
- Promotes a culture of respect and inclusion through leadership development and training programs.
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