IT Infrastructure Engineer

Description

• Diagnose and resolve complex hardware, software, and connectivity problems
• Perform routine maintenance (e.g. backups, patching, hotfixes)
• Maintain and support a varied server/network estate
• Provide BAU and out-of-hours support to the business
• Work on multiple concurrent systems and project initiatives
• Support infrastructure projects through capacity planning and design
• Share knowledge across teams and support project activities
• Recommend and implement solutions to optimize performance
• Monitor systems, resolve issues, and ensure infrastructure integrity
• Install, configure, and support servers and management platforms, including VMware and Hyper-V
• Document technical specifications and reports

Requirements

• Excellent organisation and time management
• Operational IT support experience in a multi-site, complex network environment
• Methodical approach with attention to detail
• Strong communication and customer relationship skills
• Advanced troubleshooting across Windows Server, Microsoft Exchange and hypervisor platforms
• Experience with cloud technologies, ideally Microsoft Azure and M365
• Ability to interpret technical issues from non-technical descriptions
• Full UK driving licence

Benefits

• Life assurance and matched pension scheme
• Retail discounts and employee recognition awards
• Generous holiday allowance (with buy/sell options)

Training + Development

Interview process

Visa Sponsorship

Security clearance