Account Manager

Description

This is a hands-on leadership role with real ownership. You’ll steady the operation, lead the day-to-day hard services delivery, and build strong team performance against contractual SLAs.

• Use data and reporting to track performance and communicate progress to senior leadership
• Maintain strong standards across safety, compliance, and critical hard services activity
• Plan and coordinate daily work: schedules, task allocation, cross-training and deadlines
• Drive service performance against SLAs, escalating risks early and putting action plans in place
• Lead and develop an on-site team across hiring, onboarding, training, coaching and performance management
• Support operational planning and resourcing across projects and service requirements
• Work closely with stakeholders to keep delivery consistent, responsive and audit-ready

Requirements

• Proven people leadership experience (team performance, development, retention)
• 3–5+ years’ relevant experience in hard services FM / building operations (healthcare exposure is a plus)
• Solid working knowledge of Microsoft Office (Excel, Outlook, Word, etc.)
• Strong stakeholder management and calm judgement in a fast-moving environment

Benefits

Up to $140,000 base + 15% bonus on target (up to 30% max) + benefits

• 15% bonus on target (up to 30% max)
• High-profile account with clear expectations and strong support structure
• Base salary up to $140,000
• Full benefits package (details shared during shortlisting)

Training + Development

Interview process

Visa Sponsorship

Security clearance