Provide technical guidance and support to field service technicians, including troubleshooting complex issues and providing solutions.
Stay updated with industry trends and advancements in transformer technology to provide expert advice and recommendations to customers.
Ensure that all field service activities are carried out in accordance with safety guidelines and company policies.
Handle customer complaints and resolve issues in a timely and satisfactory manner.
Collaborate with other departments, such as engineering and sales, to ensure effective communication and coordination of field service activities.
Supervise and manage a team of field service technicians responsible for installing, maintaining, and repairing transformers and other Substation Equipment.
Conduct regular performance evaluations and provide feedback to field service technicians to ensure high-quality work and continuous improvement.
Monitor and track field service activities, including maintaining records of service calls, equipment repairs, and customer interactions.
Prepare and submit reports on field service activities, including service performance, customer satisfaction, and equipment status.
Mentor and Field service technicians to enhance their technical skills and knowledge.
Plan and schedule field service activities, including assigning tasks to technicians and coordinating with customers.
Requirements
transformer
hv testing
doble
ms office
5+ years
teamwork
Available for frequent overnight domestic travel and occasional international travel
Possession of a valid driver’s license, and able to maintain a good driving record
High School Diploma or equivalent
Transformer manufacturing process experience and testing experience