Field Service Supervisor

Description

• Provide technical guidance and support to field service technicians, including troubleshooting complex issues and providing solutions.
• Stay updated with industry trends and advancements in transformer technology to provide expert advice and recommendations to customers.
• Ensure that all field service activities are carried out in accordance with safety guidelines and company policies.
• Handle customer complaints and resolve issues in a timely and satisfactory manner.
• Collaborate with other departments, such as engineering and sales, to ensure effective communication and coordination of field service activities.
• Supervise and manage a team of field service technicians responsible for installing, maintaining, and repairing transformers and other Substation Equipment.
• Conduct regular performance evaluations and provide feedback to field service technicians to ensure high-quality work and continuous improvement.
• Monitor and track field service activities, including maintaining records of service calls, equipment repairs, and customer interactions.
• Prepare and submit reports on field service activities, including service performance, customer satisfaction, and equipment status.
• Mentor and Field service technicians to enhance their technical skills and knowledge.
• Plan and schedule field service activities, including assigning tasks to technicians and coordinating with customers.

Requirements

• Available for frequent overnight domestic travel and occasional international travel
• Possession of a valid driver’s license, and able to maintain a good driving record
• High School Diploma or equivalent
• Transformer manufacturing process experience and testing experience
• Advanced knowledge of computers (MS Office, basic operation, folder creation, email, etc).
• Excellent organizational skills, interpersonal, verbal and written communication skills
• Must be able to pass a fit for duty exam
• Experience with the following test equipment Circuit Breaker Time/Travel, Power Factor, Ductor, Megger, CT ration & Saturation, and Hi-Pot
• Must be able to crawl, climb, stand and lift up to 50 lbs.
• Experience with the following test equipment Doble M4100/M7100, Doble 5400, DLRO (Ductor), Megger Insulation Resistance sets, Vanguard/Raytech WRMs, Vanguard/Omicron CT sets
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• 5+ years of hands on experience in High Voltage testing of electrical power equipment
• Knowledge of the following equipment Circuit Breakers (HV/MV), Transformers, Switchgear, CT's, PT's and CCVT's
• Ability to work as a team member, as well as independently
• Able/willing to work flexible hours, overtime, weekends, holidays and nights
• Scheduling experience a plus

Benefits

• Incentives for Professional Certifications
• Nashville Training Academy & Comprehensive Training Resources
• Competitive pay
• Competitive Per Diem
• Tuition Reimbursement
• Referral Bonuses
• 401k with company match
• Medical, vision, and dental benefits
• Career Path Planning

Training + Development

Interview process

Visa Sponsorship

Security clearance