Independently manage and execute end-point projects from conception to completion, including planning, resource allocation, risk assessment, and successful delivery
Oversee the setup, maintenance, and real-time troubleshooting of all audio-visual equipment in conference rooms, including MTRs , Resource Xpress , Shure, and Crestron devices
Provide technical guidance and mentorship to the core endpoint team to influence their professional growth and ensure effective operations
Participate in an on-call rotation, after-hours maintenance, and incident response to ensure continuous network and systems availability
Create and maintain compliance profiles for all managed endpoints. You'll work closely with the entire core technology team to enforce policies, manage enterprise-wide device encryption, and ensure our systems meet all security requirements
Create and maintain detailed documentation for all configurations, processes, and support operations. You'll also generate reports to provide the team with visibility into device status and to support data-driven decisions
Take ownership of key deployment technologies like SCCM/MCEM. You'll develop and manage solutions to streamline device provisioning and management at scale. You'll also package and configure software deployments, ensuring they align with our established designs and standards
Serve as a senior escalation point for complex hardware, software, and networking incidents
Develop and maintain standardized configurations and automated deployment processes for all endpoints. You will work closely with the entire core technology team to enforce standards, detect configuration drift, and remediate vulnerabilities. Your role will also involve analyzing current IT services and recommending improvements to enhance efficiency and security
Lead the configuration and maintenance of endpoint management systems and MDM solutions for a wide range of devices, including Windows, MacOS, and iOS
Maintain accurate inventory records of all IT assets. You will also create and maintain documentation for all processes, procedures, repairs, and changes within ServiceNow to ensure current and usable knowledge transfer
Coordinate training and orientation for new and existing employees to help them become familiar with equipment and networks
Requirements
microsoft intune
sccm
jamf
endpoint management
itsm
bachelor's degree
Minimum of 10 years of hands-on experience in end-user computing or help desk environment
E xpert in configuring with Microsoft Services (e.g., Exchange, Entra, Teams, SharePoint), server administration (e.g., AD, GPO, DNS, DHCP, DFS)
Occasional t ravel to other company offices will be required for specific project or operational needs
Deep experience managing, developing, and implementing enterprise endpoint management policies and compliance activities
Strong time management and project management skills
Bachelor's degree in computer science, MIS or equivalent training or work experience
Expert-level knowledge in endpoint management technologies such as Microsoft Endpoint Configuration Manager, Microsoft Intune, SCCM/MCEM, and JAMF
Ability to communicate effectively with all levels of business
Experience with ITSM and ITAM
Outstanding Customer Service skills and resourcefulness
Experience with large enterprise audio-visual equipment in conference rooms setup, maintenance, and troubleshooting
Patch & Vulnerability Management software is highly preferred
Ability to communicate effectively with all levels of business and technical personnel
Excellent interpersonal, organizational, and facilitation skills
Expertise in configuring and troubleshooting Windows/Mac operating systems
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
1938 Founded
Historical Milestone
The company was established in 1938, marking its beginning in Dallas.
$426M Annual Revenue
Revenue Performance
Reflects the firm's strong financial standing as a top architecture practice.
1,200 Facilities
Data Center Expertise
Demonstrates leadership in designing critical infrastructure worldwide.
19 Offices
Global Presence
Showcases the firm's extensive reach across continents and key markets.
Transformed architectural design from movie theaters to a global practice.
Iconic projects include JFK Terminal 6, DFW Terminal D, Phoenix Sky Harbor expansions, Microsoft data centers, and Toyota HQ.
Since the late 1970s, led in data-center architecture, establishing expertise in the field.
Notable for innovative workplace design, exemplified by a Sunbelt-inspired Culver City studio.
Culture + Values
We are dedicated to creative and innovative problem solving.
We value collaboration and believe that working together drives the best results.
We focus on delivering exceptional experiences for clients and communities.
We strive for sustainability in everything we do, integrating it into our design process.
We believe in a culture of respect, trust, and integrity.
We embrace diversity of thought, background, and experience in the workplace.
We encourage ongoing learning and personal growth.
Environment + Sustainability
100+ Projects
LEED-Certified
The firm has designed over 100 projects that meet the rigorous standards of LEED certification, demonstrating a strong commitment to sustainability.
Committed to reducing its carbon footprint through sustainable design practices.
Aims to achieve net zero carbon emissions by 2030.
Integrates sustainability into every project, prioritizing energy efficiency and renewable resources.
Uses the 2030 Challenge and other sustainability frameworks to guide its goals.
Inclusion & Diversity
36% Female Representation
Gender Diversity
Percentage of women in the workforce reflecting gender diversity efforts.
Committed to fostering a diverse and inclusive workplace.
Has set specific goals for increasing gender diversity at all levels.
Regularly conducts training and educational programs to promote inclusivity and understanding.