Senior EndPoint Administrator | Information Technology

Description

• Independently manage and execute end-point projects from conception to completion, including planning, resource allocation, risk assessment, and successful delivery
• Oversee the setup, maintenance, and real-time troubleshooting of all audio-visual equipment in conference rooms, including MTRs , Resource Xpress , Shure, and Crestron devices
• Provide technical guidance and mentorship to the core endpoint team to influence their professional growth and ensure effective operations
• Participate in an on-call rotation, after-hours maintenance, and incident response to ensure continuous network and systems availability
• Create and maintain compliance profiles for all managed endpoints. You'll work closely with the entire core technology team to enforce policies, manage enterprise-wide device encryption, and ensure our systems meet all security requirements
• Create and maintain detailed documentation for all configurations, processes, and support operations. You'll also generate reports to provide the team with visibility into device status and to support data-driven decisions
• Take ownership of key deployment technologies like SCCM/MCEM. You'll develop and manage solutions to streamline device provisioning and management at scale. You'll also package and configure software deployments, ensuring they align with our established designs and standards
• Serve as a senior escalation point for complex hardware, software, and networking incidents
• Develop and maintain standardized configurations and automated deployment processes for all endpoints. You will work closely with the entire core technology team to enforce standards, detect configuration drift, and remediate vulnerabilities. Your role will also involve analyzing current IT services and recommending improvements to enhance efficiency and security
• Lead the configuration and maintenance of endpoint management systems and MDM solutions for a wide range of devices, including Windows, MacOS, and iOS
• Maintain accurate inventory records of all IT assets. You will also create and maintain documentation for all processes, procedures, repairs, and changes within ServiceNow to ensure current and usable knowledge transfer
• Coordinate training and orientation for new and existing employees to help them become familiar with equipment and networks

Requirements

• Minimum of 10 years of hands-on experience in end-user computing or help desk environment
• E xpert in configuring with Microsoft Services (e.g., Exchange, Entra, Teams, SharePoint), server administration (e.g., AD, GPO, DNS, DHCP, DFS)
• Occasional t ravel to other company offices will be required for specific project or operational needs
• Deep experience managing, developing, and implementing enterprise endpoint management policies and compliance activities
• Strong time management and project management skills
• Bachelor's degree in computer science, MIS or equivalent training or work experience
• Expert-level knowledge in endpoint management technologies such as Microsoft Endpoint Configuration Manager, Microsoft Intune, SCCM/MCEM, and JAMF
• Ability to communicate effectively with all levels of business
• Experience with ITSM and ITAM
• Outstanding Customer Service skills and resourcefulness
• Experience with large enterprise audio-visual equipment in conference rooms setup, maintenance, and troubleshooting
• Patch & Vulnerability Management software is highly preferred
• Ability to communicate effectively with all levels of business and technical personnel
• Excellent interpersonal, organizational, and facilitation skills
• Expertise in configuring and troubleshooting Windows/Mac operating systems

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance