As a 2nd line Network Support Engineer, you’ll be part of the team responsible for keeping customer networks running reliably and resolving more complex issues when they arise.
You’ll take ownership of incidents from start to finish, working through problems methodically and keeping customers informed. The work covers LAN, WLAN, routing, switching and firewall technologies, including access point and RF issues, performance troubleshooting, firewall rules, VPNs and security policies.
Alongside reactive support, you’ll also carry out regular health checks and audits across the customer estate to spot potential issues early and improve overall service quality. It’s a busy MSP environment, so you’ll need to be comfortable managing multiple tickets at once and taking part in a 24/7 on-call rota.
Experience with Fortinet firewalls would be useful, and exposure to vendors such as Juniper, Ruckus or Cisco would help, but they’re realistic about this. What matters most is that you can troubleshoot properly, communicate clearly, and take responsibility for issues until they’re resolved. Certifications like CCNA or vendor-specific quals are a bonus, not a requirement.
You’ll be joining a network team that deals with large-scale, real-world infrastructure rather than just small standalone setups. There’s exposure to carrier-grade networks, data centre environments and modern networking tools.
They’re looking for someone with a solid 2nd line background who understands MSP support and is comfortable dealing directly with customers. You’ll ideally have a couple of years’ experience in a network support role, good fundamentals across TCP/IP, routing and switching, and hands-on experience supporting WLAN and firewall technologies.
If you’re a Network Engineer who enjoys hands-on networking work and wants to join a provider where the network function is taken seriously, then this could be for you.
Salary: Up to £35,000, plus an excellent benefits package
The role is paying up to £35,000 and comes with a strong benefits package. You’ll receive 27 days’ annual leave plus bank holidays, with the option to buy extra days if needed. As well as this, private healthcare is included.