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DISPATCHER
Dry Force Corp.
Answer and triage customer calls, manage job data, dispatch technicians, and support administrative tasks for an emergency restoration company.
13d ago
$2,100 - $2,400
Entry-level, Junior (1-3 years)
Full Time
Snohomish, WA
Field
Company Size
1,000 Employees
Service Specialisms
Water Damage Restoration
Mold Remediation
Fire Damage Restoration
Emergency Restoration Services
Storm Damage Restoration
Cleaning Services
Reconstruction Services
Sector Specialisms
Residential
Commercial
Water Damage Restoration
Storm Damage Restoration
Fire Damage Restoration
Smoke Damage Removal
Mold Damage Mitigation
Mold Remediation
Role
What you would be doing
respond to leads
job folder setup
route scheduling
dispatch techs
job monitoring
customer qc
- Respond to online leads within 5 minutes or less
- Create new job folders for water and mold projects with all required paperwork
- Support division managers with scheduling and administrative tasks
- Confirm property ownership via county website tools
- Dispatch technicians to new job sites and manage route scheduling
- Monitor job statuses and ensure consistent documentation and follow-up
- Coordinate mitigation activities by communicating with field technicians
- Conduct post-service customer quality control calls
- Enter new customer information into the company system
- Attend team meetings and contribute to process improvements
- Process and send invoices to Accounts Payable and update job files
- Answer all incoming calls, gather critical information, and triage appropriately
- Upload lab/test results into the system and notify team members
- Generate and distribute weekly marketing/outreach reports
- Update existing jobs with notes, photos, documents, and other relevant data
What you bring
ged
scheduling software
customer management
verbal communication
written communication
calm demeanor
- Ability to multitask under pressure and in a fast-paced environment
- Comfort using scheduling software and customer management systems
- Strong organizational and clerical abilities
- Experience in customer service or dispatching preferred
- High school diploma or GED
- Calm demeanor during urgent situations and ability to de-escalate calls professionally
- Excellent verbal and written communication skills
- Dental, and Vision Insurance
- Fast-paced, team-oriented work environment
- 401(k) with company matching
- Pay: $21.00 – $24.00 per hour
- Paid time off (PTO)
- Company paid Health Insurance
- Company paid short/long term disability
- Positive, collaborative team culture
- Career growth opportunities
- Company paid Life Insurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, background checks will be conducted
Company
Overview
- Provides fast, reliable water damage restoration services.
- Specializes in emergency response for water mitigation and structural drying.
- Serves residential and commercial properties across the United States.
- Known for using advanced drying technology and a rapid response approach.
- Experts in restoring properties affected by flooding, plumbing issues, and storm damage.
- Trusted by insurance companies for seamless claims assistance and expert restoration services.
- Has a network of experienced technicians dedicated to fast recovery and damage prevention.
- Pioneers in offering a full suite of services, including water extraction, drying, and full reconstruction.
- Distinct for their commitment to transparency, customer service, and restoring properties to pre-damage conditions.
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