Report building incident following with set escalation channels with measures and solutions
Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management
Ensuring up to date information on Client’s Property Services SharePoint
Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered
Provide comprehensive workplace management for the office premises
Ensure service deliverables meet SLAs and KPIs
Implementation of service task, procedures and policies
When necessary raise risks to Workplace Experience Site Lead for further investigation
Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace
Ensures resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs
Resolve user's complaints and concerns with solutions and follow up
Work with all related parties on timely delivery of all services
Implement service tasks, procedures and policies and measure performance
Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations
Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations
Conduct data analysis report when necessary
Prepare risk assessments for self-delivery
Coordinate, manage and oversee vendors to perform a wide range of workplace-related services
Implement and manage the change control process
Requirements
bachelor's
3 years
process owner
cost saving
problem solving
communication
An added benefit would be a Bachelor’s degree in facilities management, building, business or other related field; however, this is not a must.
Open to new ideas & willing to challenge status quo
Cost saving mind-set that drives value for service as every level
Resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs
A minimum of 3 years in the facility management industry/hospitality industry
Excellent verbal and written communication skills
Be able to resolve problems or improve operations
Detail focused and proactive in nature
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
The company is known for its innovative solutions in real estate technology and sustainability.
Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
JLL has pioneered the integration of data-driven insights into real estate decision-making.
The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
Notable for its long-standing history, JLL continues to shape the global real estate landscape.
Culture + Values
Integrity, teamwork and ethics in all of our actions
Respect for people, their contributions and personal growth
Customer-driven focus with a commitment to excellence
Commitment to sustainability and the environment
Innovation and creativity in everything we do
Building strong relationships and trust with our clients, partners, and communities
Environment + Sustainability
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
Implementing green building certifications for managed properties, such as LEED and BREEAM
Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
Inclusion & Diversity
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
Dedicated programs for advancing women’s leadership and mentorship.
Partnerships with external organizations to promote gender equality in real estate.
Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.