Workplace Experience Enabler

Description

• Report building incident following with set escalation channels with measures and solutions
• Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management
• Ensuring up to date information on Client’s Property Services SharePoint
• Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered
• Provide comprehensive workplace management for the office premises
• Ensure service deliverables meet SLAs and KPIs
• Implementation of service task, procedures and policies
• When necessary raise risks to Workplace Experience Site Lead for further investigation
• Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
• Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace
• Ensures resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs
• Resolve user's complaints and concerns with solutions and follow up
• Work with all related parties on timely delivery of all services
• Implement service tasks, procedures and policies and measure performance
• Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations
• Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations
• Conduct data analysis report when necessary
• Prepare risk assessments for self-delivery
• Coordinate, manage and oversee vendors to perform a wide range of workplace-related services
• Implement and manage the change control process

Requirements

• An added benefit would be a Bachelor’s degree in facilities management, building, business or other related field; however, this is not a must.
• Open to new ideas & willing to challenge status quo
• Cost saving mind-set that drives value for service as every level
• Resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs
• A minimum of 3 years in the facility management industry/hospitality industry
• Excellent verbal and written communication skills
• Be able to resolve problems or improve operations
• Detail focused and proactive in nature

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance