Field Service Engineer

Description

• Create reports and supplemental service documentation in the internal database. Forward reports to customers when services are performed. (10%)
• Help customers understand technical applications of our products.
• Provide remote/onsite product training for clients looking to improve their knowledge of the products and their applications. (10%)
• Communicate with the customer to ensure satisfaction and implement any necessary corrective actions.
• Assist customers in developing preventive maintenance strategies.
• Promote and perform onsite professional services to support customer’s reliability initiatives. (80%)
• Diagnoses system failures and determines the most cost-effective solution.
• Conducts service, repair and/or installation of products at customer site, including electrical and mechanical testing.

Requirements

• Bachelor’s degree in Electrical or Mechanical engineering, Physical Sciences, or related field. An Associate’s degree and Military or Electrical Utility work experience may be considered in lieu of a Bachelor’s degree.
• Electronic, electro/mechanical experience
• Hard hat, safety shoes, FR (flame retardant) clothing, ladder, safety harness, etc.
• Indoor/Outdoor work in substation or power plant environment
• Experience working with various meters, digital oscilloscopes.
• Strong ability to deliver training to our customers in a class setting as well as in a practical hands-on environment.
• Lift up to 75lbs
• Have a driver’s license, acceptable driving record, valid passport (or ability to obtain one), and availability to travel. This position is remote and will require up to 70% travel.
• Power industry/utility experience
• Products supported include Dissolved Gas Analyzers (DGA), Condition Based Monitoring (CBM) systems, Partial Discharge Monitors (PDM), Bushing Monitors (BM) and Transformer Monitoring System (TMS). These products use our SmartSub software platform which ties together into a user-friendly graphical user interface.
• Able to demonstrate a successful career, with previous experience in service, maintenance, or engineering role.
• SCADA communications with multiple protocols
• Ability to independently analyze, troubleshoot and use judgement to solve issues while on customer site.

Benefits

• As a Field Service Engineer at Qualitrol, you’ll have opportunities to progress into Senior Field Service roles, more specialized technical roles, or management positions.

Training + Development

Interview process

Visa Sponsorship

Security clearance