Nbn® Australia
Provides high-speed broadband network services across Australia.
17 hours ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Sydney, New South Wales, Australia | Melbourne, Victoria, Australia
Hybrid
Company Size
4,000 Employees
Service Specialisms
Sector Specialisms
Description
quantitative research
qualitative research
methodology development
data analysis
program management
voc platform
In this role you will be accountable for groundbreaking research and delivering insights that create a step change in how nbn and the industry deliver products and customer services that exceed expectations. You will develop best-practice methodologies, lead analysis and reporting, and produce deep, actionable research for nbn and its partners.
You will design and deliver a variety of research programs, including quantitative tracking studies, Voice of Customer initiatives, ad-hoc projects, qualitative research and driver modelling. The position also requires strong program and project management skills to launch a new Voice of Customer platform and manage the NPS Experts program, coordinating multiple stakeholders, timelines and strategic alignment.
At nbn you will be part of Australia’s digital backbone, working with inspirational leaders and innovators to shape the nation’s network and drive inclusive, flexible, and supportive workplace values.
- Conduct quantitative and qualitative research, including tracking studies, Voice of Customer programs, ad-hoc projects, and driver modelling.
- Develop and apply best-practice research methodologies to generate actionable insights for nbn and industry partners.
- Lead analysis, reporting and insight delivery to inform product and service improvements.
- Design and manage a portfolio of research programs across the organization.
- Launch and oversee the new Voice of Customer platform, ensuring successful implementation.
- Manage the NPS Experts program, coordinating stakeholders and timelines.
- Provide strong program and project management for strategic research initiatives.
Requirements
advanced research
stakeholder management
leadership
working rights
fixed term
The role demands extensive experience in quantitative, qualitative and advanced research techniques, together with stakeholder management, project leadership and general leadership capabilities.
The position is an 18-month fixed-term, full-time role; applicants must have full working rights in Australia. No cover letter or selection criteria are required – simply submit your resume by the closing date of 31 January 2026.
- Leverage extensive experience in advanced research techniques and stakeholder engagement.
- Demonstrate leadership skills and the ability to drive change in a highly visible role.
- Possess full working rights in Australia; role is 18-month fixed-term, full-time, with no cover letter required.
Benefits
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
2009
Year Established
The company was founded to enhance Australia's telecommunications infrastructure, ensuring equitable access to fast internet nationwide.
Millions
Homes and Businesses Connected
The nationwide rollout of the NBN network connects millions of homes and businesses across Australia.
12 Years
Years of Operation
The company has been a major player in Australia's digital transformation, constantly innovating to meet the needs of its users.
- Transforming how Australians access the internet, delivering high-speed broadband across urban and rural areas.
- Undertakes large-scale infrastructure projects, including building and managing a fibre-optic network, wireless, and satellite technologies.
- Key areas of expertise include broadband network design, fibre-optic installation, and creating high-performance communication systems.
- Vital to connecting remote and regional communities, bridging the digital divide across the country.
- One of its standout achievements is the nationwide rollout of the NBN network.
Culture + Values
- Our focus is on building a connected future for all Australians.
- We work with a sense of urgency and strive to deliver on our commitments.
- We act with integrity and build trust with each other, our partners, and our customers.
- We are collaborative, agile, and embrace continuous improvement.
- We are committed to safety and putting people first.
- We invest in the development of our people to help them succeed.
Environment + Sustainability
30% Carbon Emissions
Reduction Target
The company aims to reduce its carbon emissions significantly by 2025, focusing on operational efficiency and sustainable practices.
Net Zero by 2050
Climate Goal
The company is committed to achieving net-zero emissions by 2050, aligning with global climate goals and fostering a sustainable future.
- Energy efficiency initiatives and a focus on reducing environmental impact in operations.
- Utilisation of renewable energy sources for infrastructure.
Inclusion & Diversity
34% Women in Tech Roles
Technical Roles Representation
Women make up 34% of the workforce in technical roles, highlighting the current state of gender representation in technical fields.
Gender Parity by 2030
Leadership Roles Goal
Aim to achieve gender parity in leadership roles by 2030, reflecting a long-term commitment to equality in senior positions.
- Focused on increasing representation of women in traditionally male-dominated fields.