General Manager

About the Role

The General Manager (typically on-site) supervises the administrative support staff of the assigned Community Association and assists the lead General Manager with oversight of various departments such as Food & Beverage, Facilities Maintenance, Custodial, Landscaping, and Lifestyle. Acting as the primary liaison to the lead General Manager and residents, the GM also interacts occasionally with vendors, board members, committee members, and staff at the Associa Client Shared Service Center and branch office. • Implement board policies and directives per management agreement. • Supervise community administrative staff. • Support hiring, training, and performance management of employees. • Prepare schedules and prioritize routine and special projects. • Assist with annual budgeting. • Manage community functions within approved operating budget. • Liaise between Board and residents on policy execution and grievances. • Liaise between Board, legal counsel, and advisory committees.

Key Responsibilities

• ▸policy implementation
• ▸staff supervision
• ▸budget management
• ▸project scheduling
• ▸board liaison
• ▸department oversight

What You Bring

• Proficient in Microsoft Office (Word, Excel, Outlook). • Understand board, general manager, and homeowner interaction. • Strong business correspondence skills (grammar, punctuation). • Knowledge of company policies, procedures, and forms. • Proficient in conflict resolution techniques. • Excellent professional communication (phone, interpersonal, written, verbal). • Self-motivated, proactive, detail‑oriented team player. • Strong time‑management and prioritization abilities. • Associate’s degree required; Bachelor’s preferred. • 3–5 years related experience, including community association work. • 0–3 years management or supervisory experience.

Requirements

• ▸microsoft office
• ▸associate degree
• ▸3-5 years
• ▸conflict resolution
• ▸time management
• ▸communication

Work Environment

Onsite