Customer Care Champion - Weekend Days

About the Role

In this position you will support field technicians and service managers by processing communications and coordinating service delivery. You will ensure that all interactions are captured accurately and that service requests are routed promptly according to Otis’ standards. • Handle inbound and outbound calls from technicians, service delivery managers, and customers. • Dispatch work orders received via phone or email within defined processes and timeframes. • Record and update all relevant job and customer information in the CRM system. • Follow prescribed procedures when responding to alarm calls. • Manage the OtisLine email inbox, identifying and acting on required tasks.

Key Responsibilities

• ▸call handling
• ▸work dispatch
• ▸crm updates
• ▸alarm response
• ▸email management
• ▸service coordination

What You Bring

Successful candidates are passionate about delivering outstanding customer service, have excellent written and verbal communication abilities, and thrive in a team environment. They can remain composed under pressure and consistently meet business commitments. A proactive attitude and willingness to learn are essential. • Possess strong written and verbal communication skills. • Be a collaborative team player able to work under pressure to meet business commitments.

Requirements

• ▸communication
• ▸teamwork
• ▸customer service
• ▸pressure
• ▸proactive
• ▸learning

Benefits

Otis offers a long‑term contract with competitive remuneration aligned to local standards, along with comprehensive training in technology, processes and soft skills. High performers have clear pathways to progress and build a career within the world‑leading elevator and escalator business. Additional benefits include transportation support for city‑based employees.

Work Environment

Office Full-Time