Assistant General Manager, HOA

About the Role

Serving as a primary point of contact for residents, vendors, committees, and board members, the Assistant General Manager helps maintain community standards in line with governing documents, policies, and regulations. This position requires coordination across multiple groups to uphold high standards of appearance, service, and compliance. The role is on‑site, involving regular walking inspections, frequent interaction with residents and staff, and occasional evening or weekend work for meetings or events. Applicants must be able to operate standard office equipment. • Maintain positive owner/resident relations through effective communication. • Supervise administrative, maintenance, and customer service staff under the GM. • Ensure property appearance, operations, and service meet standards. • Coordinate daily activities across community groups, programs, committees, and contractors. • Respond promptly to homeowner concerns and inquiries. • Assist in developing annual budgets, financial planning, and long‑range forecasts. • Monitor expenses, process invoices, and generate financial reports. • Prepare and review financial documents for leadership and board meetings. • Keep accurate financial, administrative, and operational records per standards. • Oversee building systems, common areas, inspections, and maintenance. • Ensure safety protocols, preventive maintenance, and regulatory compliance. • Identify facility needs and recommend improvements. • Coordinate and support capital and operational projects from planning to completion. • Aid in budgeting, contract development, and vendor scheduling. • Track project timelines, deliverables, and outcomes against scope and budget. • Communicate with homeowners, staff, and contractors throughout projects. • Attend and prepare materials for board and committee meetings. • Compile board packets, operational reports, and community updates. • Implement board directives, policy updates, and document compliance. • Support elections, hearings, annual meetings, and governance activities. • Support RFP process: draft scopes, evaluate bids, recommend vendors. • Monitor vendor and contractor performance for contract compliance. • Conduct regular inspections to enforce architectural and community standards. • Issue, track, and follow up on compliance notices and violations. • Educate residents on guidelines, rules, and governing documents. • Maintain records of inspections, violations, and resolutions. • Prepare weekly, monthly, and quarterly operational updates. • Draft newsletters, homeowner notices, and project/maintenance updates. • Maintain strong communication channels with residents, vendors, and board members. • On‑site role with regular walking inspections of grounds and facilities. • Occasional evening or weekend work for board meetings, events, or projects.

Key Responsibilities

• ▸financial reporting
• ▸project management
• ▸building systems
• ▸compliance inspections
• ▸vendor management
• ▸resident communication

What You Bring

The Assistant General Manager ensures smooth execution of financial functions, facilities oversight, governance activities, homeowner relations, and vendor management. The ideal candidate is proactive, detail‑oriented, and possesses strong customer‑service skills, operational judgment, and a solid understanding of community association management. Candidates must have 3–5 years of experience in community association or property management, with supervisory experience preferred. Strong communication, financial interpretation, project management, and organizational abilities are essential, along with proficiency in Microsoft Office. • 3–5 years experience in community association, property management, residential services, or hospitality. • Supervisory experience preferred. • Strong customer service and resident-facing communication skills. • Ability to interpret financial statements and budgets. • Effective project management and multitasking abilities. • Strong organizational skills and attention to detail. • Proficiency in Microsoft Office (Word, Excel, Outlook, Teams). • Ability to develop professional correspondence and operational reports. • Working knowledge of HOA operations, CC&Rs, and architectural compliance. • Preferred certifications: CMCA, AMS, PCAM, CAI M‑100 or higher coursework. • Frequent interaction with residents, staff, and service providers. • Ability to operate standard office equipment (computers, copiers, printers, phones).

Requirements

• ▸microsoft office
• ▸cmca
• ▸project management
• ▸supervisory
• ▸customer service
• ▸3–5 years

Work Environment

Onsite