General Manager, Condominium

About the Role

The General Manager role is an on‑site position responsible for overseeing office administration, maintenance projects, and capital improvements. Acting as the primary liaison among homeowners, the Board of Directors, committee members, association staff, and vendors, the GM ensures effective communication and project execution. Key duties include implementing board policies, inspecting the community for compliance, issuing violation notices, handling homeowner inquiries, managing budgets and financial reporting, overseeing vendor selection and capital projects, coordinating maintenance work, preparing board packages, and communicating community updates. • Implement board policies and strategic initiatives per the management agreement. • Conduct community walks and inspections to ensure compliance with codes, rules, and regulations. • Issue violation notices to homeowners and follow up for corrective action. • Interact with homeowners, board members, vendors, and contractors in person, by phone, and via email. • Research and respond to inquiries across multiple channels. • Enter and maintain data in the association database, tracking documents and information. • Create and manage budgets; analyze balance sheets, income statements, operating expenses, and reserves. • Prepare and issue RFPs, manage bidding, select vendors, and oversee capital projects. • Prioritize maintenance requests, schedule work orders, and coordinate vendors and contractors on‑site. • Prepare board meeting packages and coordinate monthly and annual board meetings. • Distribute weekly communications to homeowners about maintenance, HOA guidelines, and community events. • Assist homeowners with architectural review forms and follow up on board decisions.

Key Responsibilities

• ▸policy implementation
• ▸inspections
• ▸database management
• ▸budget management
• ▸vendor management
• ▸maintenance coordination

What You Bring

Candidates must have at least two years of community association experience and be willing to obtain and maintain a CMCA, AMS, or PCAM certification (company‑paid). The role requires strong customer service, proactive communication, financial acumen, project management, and excellent written and verbal communication skills, including conflict resolution. • Minimum 2+ years of community association experience. • Knowledge of the board‑GM relationship and homeowner request processes. • Willingness to obtain and maintain CMCA, AMS, or PCAM certification (company funded). • Customer‑service orientation and teamwork mindset. • Proactive ownership, communication, and problem‑solving abilities. • Ability to interpret financial statements and develop budgets, including reserve studies. • Strong project‑management skills to prioritize and track multiple initiatives. • Excellent written and verbal communication, with conflict‑resolution expertise.

Requirements

• ▸community experience
• ▸cmca certification
• ▸customer service
• ▸financial acumen
• ▸project management
• ▸problem solving

Work Environment

Field