Otis Elevator Co.
Designs, manufactures, and services elevators, escalators, and moving walkways worldwide.
Dispute Specialist
Manage disputes, credit control, and collections to optimize cash flow.
Job Highlights
About the Role
The position focuses on credit control and dispute management to protect the company’s financial health, improve cash flow, reduce bad debts, and support overall financial objectives. The role works closely with the business to ensure effective credit risk management and timely dispute resolution. • Collaborate with customers to resolve disputes efficiently. • Partner with the C2C Lead to design and execute collection strategies. • Manage credit control activities to maintain healthy cash flow and mitigate financial risk. • Work cross‑functionally with Sales, Operations and Finance to align credit processes. • Conduct regular reviews of the collections process with the C2C Lead. • Monitor KPIs to assess effectiveness and identify improvement areas. • Follow all Environmental Health and Safety procedures. • Complete quarterly ethics training as directed by the Ethics & Compliance Officer. • Adhere to Otis policies and Code of Ethics in all duties. • Develop and implement billing and credit control strategies.
Key Responsibilities
- ▸credit control
- ▸dispute management
- ▸collection strategy
- ▸kpi monitoring
- ▸billing strategy
- ▸cross‑functional
What You Bring
• Hold a credit management certification (e.g., CICM) – preferred. • Possess at least five years of billing and credit control experience. • Demonstrate strong knowledge of billing processes, credit control principles and financial management. • Apply strong analytical, problem‑solving and communication skills. • Be proficient with billing and credit control software tools. • Communicate fluently in written and spoken English.
Requirements
- ▸cicm
- ▸5+ years
- ▸billing processes
- ▸analytical
- ▸billing software
- ▸english
Benefits
The company promotes a diverse, global team and values safety, ethics and quality—the ‘Three Absolutes’. Otis invests in employee development through training, leadership programs and an Employee Scholar Program that sponsors further education. Applicants are encouraged to apply and will benefit from a supportive environment that values inclusion, offers transportation assistance in cities, and adheres to equal‑opportunity employment policies.
Work Environment
Office Full-Time