Systems and Integration Analyst

About the Role

The position operates in a hybrid work environment, combining office and remote work, with regular travel for onsite assessments, real‑estate moves, and implementation projects. You will collaborate with internal engineers and project teams to guarantee smooth implementations while maintaining organized records and documentation for audit transparency. • Install, configure, and maintain hardware, software, networks, and mobile devices. • Provide tier‑2 technical support and troubleshoot during project go‑live phases. • Lead system migrations and integrations for acquisitions (Active Directory, O365, network, telephony). • Coordinate deployments, user transitions, and post‑go‑live support across time zones. • Draft and distribute project communications, deployment documentation, and training materials. • Manage training logistics and deliver user migration training (onsite, remote, virtual). • Translate technical details into user‑friendly language and support user adoption. • Track project timelines, maintain organized records, and ensure audit transparency. • Work in a hybrid environment with regular travel for onsite assessments and implementations.

Key Responsibilities

• ▸hardware install
• ▸tier‑2 support
• ▸system migration
• ▸deployment coordination
• ▸documentation
• ▸training delivery

What You Bring

We are seeking a proactive and adaptable Systems & Integration Analyst to join our IT team. The role blends systems analysis, project coordination, technical implementation, and user support, requiring the ability to balance multiple priorities such as system migrations, training, documentation, and user adoption initiatives. You will integrate recent acquisitions into our technology stack and serve as the onsite technical contact during deployments, working closely with acquisition IT staff to assess needs, align transition plans, and ensure low‑impact, well‑documented rollouts. Travel is required as needed. Joining Associa means becoming part of a collaborative and innovative IT team that values clear communication, user experience, and operational excellence. We welcome candidates who are passionate about technology, excel at bridging the gap between systems and users, and thrive in managing change. Associa is an equal‑opportunity employer committed to diversity and inclusion. • Hold a Bachelor’s degree in Information Systems, Computer Science or equivalent experience. • Possess 4–8 years of systems analysis, IT implementation, or integration experience. • Hold relevant certifications (Microsoft, Network+, A+, ITIL) preferred. • Proficient with Windows 10/11, Server 2016/2019, Active Directory, Office 365, Intune, Entra, MFA. • Experienced in TCP/IP, DHCP, DNS, network troubleshooting, endpoint security, firewalls, VPNs. • Skilled in telephony migrations, VOIP, Webex, phone number porting, ATA deployments. • Demonstrated strong troubleshooting, documentation, and customer service abilities.

Requirements

• ▸bachelor's
• ▸4-8 yrs
• ▸microsoft
• ▸active directory
• ▸tcp/ip
• ▸voip

Work Environment

Hybrid