Associa
Leading community management firm offering property, accounting, maintenance & administrative services.
Customer Experience Manager
Manages customer service team, ensuring quality, performance metrics, and process improvements.
Job Highlights
About the Role
The Customer Experience Manager oversees a team of customer service agents, ensuring compliance with company policies and delivering high‑quality service. Core duties include monitoring performance, providing feedback, and arranging training as needed. The role acts as the first point of contact for customers and coordinates cross‑functional efforts to resolve issues. • Develop and track key performance measurements for the unit. • Implement processes and procedures to improve operational efficiency. • Oversee cross‑functional work areas to resolve customer‑raised issues. • Manage customer service operations as the first point of contact.
Key Responsibilities
- ▸kpis tracking
- ▸process improvement
- ▸cross‑functional resolution
- ▸customer service
- ▸team management
- ▸training
What You Bring
Candidates must be proficient with Microsoft Office, office equipment, and business correspondence, and possess strong conflict‑resolution and professional communication skills. The ideal applicant is self‑motivated, proactive, detail‑oriented, and a team player with excellent time‑management abilities. A bachelor’s degree is preferred, along with 5–7 years of related experience, including 3–5 years in management or supervisory roles, and experience in call‑center or HOA management is advantageous.
Requirements
- ▸microsoft office
- ▸bachelor's
- ▸management experience
- ▸call center
- ▸conflict resolution
- ▸time management
Benefits
This is a full‑time, in‑office position with a salary range of $60,000‑$70,000.
Work Environment
Office Full-Time