Otis Elevator Co.
Designs, manufactures, and services elevators, escalators, and moving walkways worldwide.
Escalator Service Engineer
Maintain and repair London Underground escalators ensuring safety and reliability.
Job Highlights
About the Role
The engineer will be responsible for maintaining a portfolio of escalator units across the London Underground network, ensuring passenger safety and reliable operation. Daily tasks involve performing breakdown and repair work, managing the escalator portfolio, and delivering first‑time fixes wherever possible. A proactive approach is required to respond quickly to breakdowns, minimise downtime and liaise directly with customers on‑site to build strong working relationships. The role also includes using electronic and digital tools to support maintenance activities. • Perform breakdown and repair work on escalators across the London Underground portfolio. • Ensure first‑time fix to minimise service interruptions. • Liaise directly with customers on‑site to maintain strong relationships. • Utilise electronic and digital tools for maintenance and reporting. • Apply strong mechanical and electrical engineering skills. • Prioritise safety in all activities and communications. • Participate in the Employee Scholarship Programme and receive intensive training.
Key Responsibilities
- ▸escalator repair
- ▸first-time fix
- ▸customer liaison
- ▸digital tools
- ▸safety focus
- ▸portfolio management
What You Bring
Candidates must hold at least an NVQ Level 3 in Escalator Engineering, have significant experience with various escalator brands, and possess a valid UK driver’s licence. Strong mechanical and electrical engineering skills, a safety‑first mindset, good communication abilities and the flexibility to work overtime are essential. • Hold NVQ Level 3 Escalator Engineering qualification. • Demonstrate extensive experience with multiple escalator brands. • Maintain a valid UK driver’s licence and flexibility for overtime.
Requirements
- ▸nvq level3
- ▸escalator experience
- ▸uk licence
- ▸mechanical
- ▸electrical
- ▸safety
Benefits
Otis offers a long‑term contract with a competitive salary plus overtime, pension, life assurance, childcare vouchers, paid maternity/paternity and sick leave, and reduced‑rate private medical insurance. Employees also benefit from the Otis Rewards Scheme, an Employee Scholarship Programme, intensive training, modern work clothes, personal tools and an iPhone, as well as a robust health and safety programme. • Receive competitive salary, overtime, pension and life assurance benefits. • Access childcare vouchers, paid leave, private medical insurance and Otis Rewards.
Work Environment
Field