Otis Elevator Co.
Designs, manufactures, and services elevators, escalators, and moving walkways worldwide.
Quality Engineer
Drive product/process quality, investigate failures, improve specs, analyze data.
Job Highlights
About the Role
The engineer will investigate field failures, assess manufacturing and specification processes for gaps, and document findings for cross‑functional problem‑solving initiatives. They will analyze cost‑of‑poor‑quality (COPQ) metrics and other data sets, creating visualizations and recommendations to improve product performance and customer satisfaction. • Investigate field failures and determine root causes to prevent recurrence. • Assess manufacturing and specification processes for potential quality gaps. • Document investigation results and present technical summaries to management. • Support cross‑functional problem‑solving projects and provide technical expertise. • Analyze COPQ metrics, AMT data, and other data sets to drive improvements. • Create data visualizations and communicate recommendations to leadership.
Key Responsibilities
- ▸failure investigation
- ▸root cause
- ▸process assessment
- ▸data analysis
- ▸data visualization
- ▸problem solving
What You Bring
Successful candidates possess a bachelor’s degree in quality, engineering, or a related discipline, strong proficiency with Excel and Minitab, and experience applying root‑cause analysis and Lean or Six Sigma methodologies. Ability to interpret data, work under pressure, and collaborate effectively with field mechanics and internal teams is essential; familiarity with elevator systems is advantageous. • Bachelor’s degree in quality, engineering, or related field (preferred). • Proficiency with Excel and Minitab; strong data‑analysis skills. • Experience with root‑cause analysis (RRCA) and Lean or Six Sigma methods. • Knowledge of elevator systems is a plus. • Strong communication, teamwork, and ability to work under pressure.
Requirements
- ▸bachelor's
- ▸excel
- ▸minitab
- ▸six sigma
- ▸root‑cause
- ▸lean
Benefits
Otis offers a comprehensive benefits package, including a 401(k) with generous matching, full medical, dental, vision, and prescription coverage for employees and dependents, three weeks of paid vacation, paid holidays, and sick leave. Additional perks comprise life and disability insurance, voluntary benefits, paid parental and adoption leave, tuition reimbursement, and employee recognition programs. • 401(k) with generous company match and automatic contributions. • Comprehensive medical, dental, vision, and prescription coverage for employee and dependents. • Three weeks paid vacation, paid holidays, and sick leave. • Life, disability, and voluntary insurance options (legal, pet, home, auto). • Paid parental/birth‑adoption leave and adoption assistance. • Tuition reimbursement and employee recognition programs.
Work Environment
Onsite